Danielle Marchmon
Cleveland,OH
Summary
Friendly and Focused Customer Care Associate with 13 years of experience working with people of different races and ethnicities. Cosmetologist, I love beauty and everything beauty. I have a passion for helping and uplifting others through enhancing natural beauty. I am looking forward to being in my comfort zone within the beauty industry working with a blooming business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Makeup Artist
Freelance
Cleveland, Ohio
12.2023 - Current
- Maintained a clean and sanitary work area
- Apply corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Inspected makeup brushes and other tools before and after each use and clean thoroughly.
- Keep cosmetic products and supplies neat and organized after each use.
- Recommend certain products for skin conditions depending on the clients needs.
- Educate clients on proper usage of recommended skincare products.
- Research current trends in beauty industry
Sr Pharmacy Technician
Aetna, CVS Health
Cleveland, Ohio
11.2022 - 11.2023
- Duties consisted of working remotely from home within the Prior Auth department, simultaneously on two different computers, helping to process prior authorization claims.
- Gave outstanding customer service to each caller, routed necessary calls to different departments within Aetna/ Cvs.
- Duties consisted of listening to each callers specific needs and handling each scenario uniquely.
- Maintained 97-100% on all monthly Audits performed.
- Duties consisted of appropriately enter overrides into the system when needed to ensure paid claims.
- Duties consisted of attending huddles and working with team members consistently throughout the day, and adhering to guidelines throughout the entire workday.
Pharmacy Technician
CVS Health & Retail
Cleveland, OH
09.2016 - 04.2020
- Helped check out Members Store goods, and products when helping out with the front retail store occasionally.
- Managed medication stocks, including conducting counts, and labeling of products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Refilled medications, also helped ensure customers had the best shopping experience when purchasing over-the-counter products and store items.
- Helped with inventories, rotated stock, and removed expired or damaged drug/ items from selves.
- Assisted pharmacist with clearing high volume of prescriptions.
- Ability to answer customer questions and help offer items to fit each customer needs.
Sales Associate
Rainbow Clothing Store
Cleveland, Ohio
05.2013 - 04.2016
- Greeted customers and provided really great customer service.
- Provided accurate and trusted knowledge about merchandise always gave good advice and was familiar with prices and discounts.
- Maintained up-to-date knowledge of store merchandise and policies.
- Consistently built relationships with customers to ensure future visits to our store.
- Organized stockroom shelves according to size, color or style.
- Restocked merchandise and helped pull outdated inventory.
- helped to ensure a neat and clean store, straighten clothes racks.
- Handled customer complaints in a professional manner, best at deescalation's.
Hair Stylist
Studio 360 Salon & Spa
Maple Heights, OH
10.2012 - 10.2013
- Shampooed, conditioned, and styled clients hair as instructed.
- arched eye brow and assisted with waxing and other body hair removal services.
- Maintained a clean and sanitary work station by sanitizing tools and equipment between uses.
- Recommended products to clients based on their individual needs.
- Managed cash register transactions during checkout process.
Education
Certification of Vocation - Cosmetology Education
Remington College
Cleveland, OH05.2013
Skills
- Outstanding customer service
- Team player
- Understand Basic Makeup application
- Retail experience
- Great Multitasker and Organized
- Problem solving
- Client Relationship Building
- Quality Assurance
- Sales and Upselling
Certification
- Cosmetology Certification
- Certified Pharmacy Technician
Timeline
Makeup Artist
Freelance
12.2023 - Current
Sr Pharmacy Technician
Aetna, CVS Health
11.2022 - 11.2023
Pharmacy Technician
CVS Health & Retail
09.2016 - 04.2020
Sales Associate
Rainbow Clothing Store
05.2013 - 04.2016
Hair Stylist
Studio 360 Salon & Spa
10.2012 - 10.2013
Certification of Vocation - Cosmetology Education
Remington College