Jazmine Thompson
Avenel,NJ
Summary
Client-focused professional with extensive experience in appointment coordination and front desk operations in fast-paced environments. Expertise in managing high-volume scheduling and maintaining accurate client records while ensuring exceptional service. Committed to fostering organized, welcoming atmospheres and effective communication. Aiming to apply administrative and interpersonal skills as a Patient Coordinator in healthcare.
Overview
12
12
years of professional experience
Work History
Hairstylist/Lead Makeup Artist
Iconic Hair lounge
Eatontown, New Jersey
03.2024 - Current
- Provided personalized hair consultations to understand client preferences.
- Executed haircutting techniques to deliver customized styles that met client expectations.
- Applied color treatments using professional-grade products for vibrant results.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on hair care products and maintenance routines to enhance their overall hair health.
- Collaborated with team members to enhance client service experience.
- Scheduled appointments and managed client flow efficiently during busy hours.
- Assisted in training new staff on salon procedures and best practices.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Created custom looks for clients based on their individual needs and preferences.
- Collaborated with designers to create distinctive looks that aligned with their clothing line aesthetics.
- Advised customers on appropriate colors and textures for their individual skin tones and facial features.
Junior Hairstylist
Beauty by the Beach
Manahawkin, New Jersey
11.2021 - 07.2024
- Provided personalized consultations to understand client hairstyle preferences.
- Executed diverse hair cutting techniques tailored to achieve client-specific styles.
- Applied color treatments and highlights, enhancing overall client satisfaction with results.
- Assisted in inventory management by tracking product supplies and replenishments.
- Educated clients on effective hair care products and maintenance routines to maximize style longevity.
- Attended training sessions to stay updated on the latest hairstyling trends and techniques.
- Performed shampooing, conditioning and scalp treatments for clients.
- Provided advice to customers regarding their hair care needs.
- Assessed customers' hair condition before starting any hair service.
- Applied perms or straightening solutions according to manufacturer instructions.
- Ensured all safety protocols were followed while performing chemical processes on clients' hair.
- Recommended appropriate products based on individual client's needs such as shampoos and conditioners.
- Explained how clients should care for their new style at home including product recommendations.
Hairstylist's Assistant
Pasch salon
wall , NJ
01.2018 - 04.2020
- Assisted stylists in preparing tools and products for client services.
- Maintained cleanliness and organization of salon workstations and equipment.
- Provided exceptional customer service to clients during their salon visits.
- Aided stylists by shampooing hair and applying treatments, contributing to overall client satisfaction.
- Coordinated appointment scheduling and managed client flow to enhance salon efficiency.
- Guided clients on hair care products and tailored recommendations to meet individual needs.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Collaborated with team members to ensure a positive salon environment.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Performed facials and waxing to enhance customer appearance and satisfaction.
Veterinary Receptionist
Animal hospital of Bayonne
Bayonne, NJ
09.2014 - 07.2018
- Greeted clients and their pets warmly upon arrival at the animal hospital.
- Scheduled appointments efficiently using practice management software for optimal workflow.
- Managed client inquiries, providing accurate information on services and pet care.
- Ensured accuracy and accessibility of patient records by maintaining detailed and up-to-date information.
- Processed payments and handled billing inquiries with attention to detail.
- Coordinated with veterinary staff to streamline patient care and optimize treatment plans.
- Provided clients with guidance on preventative care and best practices for pet health during visits.
- Organized and maintained a clean, welcoming reception area for clients and pets.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Worked with clients to process all financial transactions.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Ordered office supplies and maintained a clean reception area.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Associate of Science - Sonography
Brookdale Community College
Lincroft, NJ12-2028
Cosmotology License - Cosmotology
Paul Mitchell The School
Brick03-2020
High School Diploma -
Bayonne High School
Bayonne, NJ06-2016
Skills
- Haircut techniques
- Color application
- Balayage technique
- Client consultations
- Makeovers
- Photoshoot hairstyling
- Salon management
- Appointment scheduling
- Inventory control
- Safety protocols
- Customer education
- Outstanding customer service
- Outstanding client retention
- Sales expertise
- Marketing
- Team leadership
- Team collaboration
- Training and development
- Detail-oriented
- Quick learner
- Highly motivated self-starter
- Workstation cleaning
- Salon maintenance
- Conflict resolution skills
- Relationship management
- Continuing education
- Business management
- Networking expertise
- Administrative support
- New hire training
- Payment collection
- Patient care
- Patient registration
- Insurance verification
- Payment negotiation
- Medical terminology
- Patient satisfaction
- Documentation
- Safety compliance
- Customer buying trends
- Medical terminology
- Patient satisfaction
- Documentation
Timeline
Hairstylist/Lead Makeup Artist
Iconic Hair lounge
03.2024 - Current
Junior Hairstylist
Beauty by the Beach
11.2021 - 07.2024
Hairstylist's Assistant
Pasch salon
01.2018 - 04.2020
Veterinary Receptionist
Animal hospital of Bayonne
09.2014 - 07.2018
Associate of Science - Sonography
Brookdale Community College
Cosmotology License - Cosmotology
Paul Mitchell The School
High School Diploma -
Bayonne High School