DANIELLE MARIE CUMMINGS
Highland,IN
Summary
Seasoned Small Business Owner with expertise in operations management, business strategy, and financial management. Achieved business development initiatives and sales goals through innovative adoption of trends and technologies. Compassionate Medical Assistant with a strong background in patient care and administrative support, enhancing patient satisfaction through effective communication and empathy while streamlining clinical processes for improved efficiency.
Overview
15
15
years of professional experience
Work History
Owner & Lead Cleaning Specialist
Yella’s Cleaning Services
Highland, IN
09.2021 - Current
- Oversaw daily operations of a cleaning business, ensuring high-quality service for diverse residential clients.
- Communicated with clients to address concerns and maintain satisfaction levels.
- Cultivated strong relationships with existing clients through exceptional customer service and responsiveness.
- Implemented safety protocols and best practices for cleaning procedures.
- Developed schedules for team members to optimize workflow efficiency
- Maintained inventory of cleaning supplies and equipment for operations.
- Evaluated completed work for quality assurance, ensuring client satisfaction before leaving premises.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Sanitized frequented areas and equipment using approved supplies.
- Operated industrial vacuum cleaners to remove scraps, dirt debris from carpeting or flooring surfaces.
- Vacuumed carpeted areas thoroughly to remove dirt and debris, enhancing cleanliness. and mopped solid surfaces with proper chemical solutions.
- Collected trash from various areas, including hallways and restrooms, to maintain cleanliness. from floors within hallways, bathrooms and work areas.
MEDICAL ASSISTANT
COMMUNITY HOSPITAL/CARDIOVASCULAR CONSULTANTS
MUNSTER, IN
10.2018 - 07.2021
- Assist physicians and patients in the exam room
- Obtain vital signs from patient upon arrival
- Documented and recorded patients' medication histories to support clinical decision-making
- Discharged patients and provided written physical orders for safe follow-up procedures
- Organized and maintained physicians' appointment calendars to ensure efficient scheduling., scheduled procedures, and organized follow-up visits to optimize patient flow
- Mastered experience. with Epic medical software and Allscripts medical software systems
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
MEDICAL ASSISTANT/FRONT DESK RECEPTIONIST
GRAND PRAIRIE SERVICES
LYNWOOD, IL
11.2017 - 10.2018
- Assisted physicians and patients during medical examinations in exam rooms.
- Assisted physicians and patients in exam room to ensure efficient patient care
- Maintained medical supplies by taking inventory of stock, placing orders, and verifying invoices
- Ensured safe and healthy work environment by adhering to ethical standards and HIPAA regulations
FRONT DESK RECEPTIONIST
CHILDREN'S CLINIC, DR. CHILLARIGE
MUNSTER, IN
08.2014 - 10.2015
- Maintained a warm, safe, and welcoming environment by politely greeting patients in office and via telephone
- Provided polite and professional care to patients by answering questions and communicating to meet the needs of patients in office and via telephone
- Sent appointment reminders to ensure timely patient arrivals and support daily office operations
- Answered patient inquiries and communicated effectively to address needs in office and via telephone
- Collected co-pays from patients upon arrival to ensure accurate billing. and any balances upon patient arrival to maintain accounts
- Referred patients to specialists to enhance patient care. to specialists upon doctor request
POINT OF SALES
KOHL'S
MUNSTER, IN
05.2014 - 08.2014
- Assisted customers with locating merchandise and processing transactions
- Addressed customer inquiries and concerns with courtesy and efficiency
- Welcomed customers to the store with a friendly demeanor.
- Greeted customers upon arrival
- Maintained cleanliness of checkout areas to ensure efficient service. and organized for efficient service.
ASSISTANT MANGER
DOLLAR TREE
GRIFFITH, IN
11.2011 - 03.2013
- Assisted co-workers by providing accurate information on company procedures by providing accurate information of company procedures
- Ensured quality service by establishing and enforcing high organizational standards by establishing and enforcing organization high standards
- Developed and implemented new product training
- Designed and arranged merchandise displays in windows, showcases, and on the sales floor to enhance visual appeal and attract customers
- Created and delivered new product training sessions for staff new product training
Education
Associate Degree - Medical Assistant
KAPLAN COLLEGE, SCHOOL OF EDUCATION
HAMMOND, INHigh School Graduate -
DONALD E. GAVIT HIGH SCHOOL
HAMMOND, INSkills
- Cleaning protocols
- Quality assurance
- Safety compliance
- Inventory management
- Workflow optimization
- Operations management
- Inventory management
- Client communication
- Effective communication
- Attention to detail
- Time management
- Inventory management
Timeline
Owner & Lead Cleaning Specialist
Yella’s Cleaning Services
09.2021 - Current
MEDICAL ASSISTANT
COMMUNITY HOSPITAL/CARDIOVASCULAR CONSULTANTS
10.2018 - 07.2021
MEDICAL ASSISTANT/FRONT DESK RECEPTIONIST
GRAND PRAIRIE SERVICES
11.2017 - 10.2018
FRONT DESK RECEPTIONIST
CHILDREN'S CLINIC, DR. CHILLARIGE
08.2014 - 10.2015
POINT OF SALES
KOHL'S
05.2014 - 08.2014
ASSISTANT MANGER
DOLLAR TREE
11.2011 - 03.2013
Associate Degree - Medical Assistant
KAPLAN COLLEGE, SCHOOL OF EDUCATION
High School Graduate -
DONALD E. GAVIT HIGH SCHOOL