Norkis Otero
Las Vegas
Summary
Experienced Floor Specialist Cleaning Mentor with 18 years in housekeeping. Led staff training initiatives that enhanced customer satisfaction and upheld cleanliness standards. Specialized in problem resolution and team collaboration, driving improvements in guest experiences and operational efficiency.
Overview
26
26
years of professional experience
Work History
Floor Specialist Cleaning Mentor
Venetian Hotel & Casino
Las Vegas
11.2007 - Current
- Trained new staff on cleaning and maintenance procedures, ensuring consistency and quality in service delivery.
- Cleaned and sanitized guest rooms according to hotel standards, contributing to improved guest satisfaction.
- Polished and sanitized floors, counters, bathtubs, and window sills to enhance presentation.
- Conducted inspections to maintain high standards of cleanliness and appearance.
- Managed cleaning and maintenance supplies, streamlining operations to meet demand effectively.
- Maintained inventory of cleaning supplies, ensuring availability for operations.
- Reported maintenance issues promptly to uphold room quality and safety.
- Assisted colleagues as needed to meet management deadlines effectively.
Housekeeping Manager
Hotel Santa Clara Libre
Santa Clara
01.2000 - 05.2006
- Oversaw daily operations of housekeeping department at Hotel Santa Clara Libre.
- Inspected guest rooms and public areas to ensure cleanliness and adherence to standards.
- Developed and implemented training programs for new housekeeping staff on best practices and safety protocols.
- Coordinated staff schedules to ensure optimal coverage and streamline workflows.
- Delegated tasks effectively, ensuring timely completion of responsibilities.
- Resolved customer complaints promptly, contributing to improved guest satisfaction.
- Collaborated with maintenance team to address repair needs in guest room facilities.
Education
Some College (No Degree) - Law
Cifuentes University
Cifuentes Villa Clara CubaSkills
- cleaning protocols
- inspection techniques
- Housekeeping duties
- Floor polishing
- Waterproofing techniques
- Emergency procedures
- Hazardous materials
- Equipment operations familiarity
- Material handling
- customer satisfaction enhancement
- staff training
- problem resolution
- team collaboration
- Teamwork and flexibility
- attention to detail
- Work ethic
- Material handling
Timeline
Floor Specialist Cleaning Mentor
Venetian Hotel & Casino
11.2007 - Current
Housekeeping Manager
Hotel Santa Clara Libre
01.2000 - 05.2006
Some College (No Degree) - Law
Cifuentes University