Danielle Martin

• Developed personalized educational activities to enhance cognitive and social skills.
• Managed daily schedules, ensuring timely transitions between activities and routines.
• Implemented positive discipline techniques to foster emotional development and behavior management.
• Coordinated communication with parents regarding child progress and concerns.
• Prepared nutritious meals based on dietary preferences and nutritional guidelines.
• Created engaging play environments that stimulated creativity and physical activity.
• Mentored junior caregivers in best practices for child care and safety protocols.
• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Led indoor and outdoor activities to entertain and occupy children.
• Enhanced children''s emotional well-being by providing consistent and nurturing care.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

• Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
• Trained new representatives on call handling procedures and company policies to ensure compliance and performance standards.
• Utilized CRM software to log interactions, track issues, and update customer accounts for accurate record-keeping.
• Collaborated with cross-functional teams to identify process improvements that enhanced overall customer satisfaction.

• Supervised daily operations, ensuring adherence to quality standards and company policies.
• Trained and mentored staff, fostering a collaborative work environment.
• Implemented process improvements, enhancing team efficiency and customer satisfaction.
• Analyzed call metrics to identify trends, driving strategic initiatives for performance improvement.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
• Supervised 20 to30 operators in how to handle relations between Doctors and Patients on after hour lines. I had to put out emergency calls to attending Doctors at home or in the hospital for hospitals requesting specialists. The call center was not just for medical messaging, I had to reach out to fire and rescue squads for people stuck in elevators. Keeping them calm in an unnerving situation was the client companies we answered for. Others were for nursing home transports, HVAC technicians when customer's heating or air conditioning would go out in inclimate extreme weather. Down power lines to the fire and electric companies. Psychiatric emergency lines that needed to have callers connected with licensed psychiatrists before all the online teledoc portals became readily available as they are now. At this point in technology there were no advancements for people to do all these things online themselves. The main goal in all my training and professional work was to be the voice of calm and reason to get callers/clients throught to the next step. Unfortunately for me the company combined with another in NY and had asked me to relocate but at that time in my life I was a new mother and could not follow and the commute was almost 2hrs each way.

• Processed vendor invoices to ensure timely payments and maintain positive supplier relationships.
• Reconciled accounts payable reports with general ledger entries for accurate financial tracking.
• Managed expense reporting system, streamlining processes to enhance efficiency and compliance.
• Led training sessions for junior staff on financial software and invoice proces.
• Reviewed and approved payment requests, ensuring adherence to company policies and budget constraints.
• Reduced late payment fees by closely monitoring due dates and prioritizing payments.
• Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
• Entered purchase orders, invoices and payments into company accounting system.
• Liaised with vendors to communicate payment status.
• Reconciled invoices and purchase orders and updated databases accordingly.
• Saved company resources through diligent review and negotiation of service contracts before renewal periods.
• Enhanced company cash flow by consistently meeting deadlines for vendor payments.

Camden County College Blackwood ,NJ

Business and accounting 3years. To get a higher understanding of the job I was doing at Wilkie Chevrolet that was paid for by the company owner to help with company tax audits and account reconciliation.