DANIELLE MARTINEZ
Los Angeles,United States
Summary
Customer Service Representative with more than 6 years of experience in high-pressure environments, specializing in customer issue resolution and support excellence. Demonstrated success in mentoring teams and enhancing collaboration to boost customer satisfaction rates. Focused on applying problem-solving abilities and communication skills to achieve outstanding service outcomes.
Overview
2026
2026
years of professional experience
Work History
CCA, USPS
03.2024 - Current
- Delivers letters, documents, and parcels to businesses and homes
- Collects outgoing mail along route, and when necessary, collects money for postage due.
- Sorts mail, including packages, according to delivery sequence.
CSA
Hallmark Aviation
2024 - Current
- Facilitated timely departures by assisting passengers with check-in and baggage handling.
- Promoted customer satisfaction through maintenance of clean and organized terminal areas.
- Addressed passenger inquiries promptly with precise information about flights and services.
- Conducted training for new staff on safety protocols and operational compliance procedures.
- Enhanced operational efficiency by keeping thorough records of flights, cargo, and passenger information.
- Demonstrated commitment to excellence by organizing airport events like airshows and VIP visits.
- Delivered outstanding service during irregular operations such as flight cancellations or rebookings.
- Cooperated with security personnel to protect passengers, staff, and airport infrastructure.
Customer Service Representative
Lee Andrews Group
10.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Leader
It's boba time
03.2022 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Customer Service Cashier
The Crepe Cafe
06.2018 - 11.2022
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Some College (No Degree) - undefined
California State University
Los Angeles, CAHigh School Diploma - undefined
East Collage Prep
Los Angeles, CA06.2020
Skills
- Issue resolution
- Customer care
- Paperwork administration
- Mentorship and training
- Teamwork dynamics
- Decisive action
- Problem analysis
- Communication proficiency
LANGUAGES
English
Spanish
Timeline
CCA, USPS
03.2024 - Current
Customer Service Representative
Lee Andrews Group
10.2022 - 02.2024
Customer Service Leader
It's boba time
03.2022 - 03.2023
Customer Service Cashier
The Crepe Cafe
06.2018 - 11.2022
Some College (No Degree) - undefined
California State University
High School Diploma - undefined
East Collage Prep
CSA
Hallmark Aviation
2024 - Current