Ronald Brown
Rome,GA
Summary
Systems Administrator with over 15 years’ experience designing, migrating, administering, supporting and managing all facets of Microsoft Server including Windows Server 2000/2003/2008, 2012 and 2016 with an emphasis on Microsoft Exchange 2003, 2007, 2010, 2013 and 2016 via Office 365 email servers in a multi-site environment. Demonstrated experience acting as the liaison between end users and external support personnel and vendors. Knowledgeable on current virtualization platforms using Microsoft Windows Server Hypervisor and VMware vSphere 6.5 and management using VMware VCenter.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sylver Rain Consulting – Department of Defense Contractor for DoDEA
11.2022 - 10.2025
- Experience with Microsoft 365 Core Services: Exchange Online, SharePoint Online, OneDrive, Teams, Azure Active Directory, Security & Compliance Center, Intune.
- Cloud Technologies: Azure (including Azure AD, Azure Security, Data Access Policies.
- Automation & Scripting: PowerShell scripting for automation of tasks and deployment.
- Managing On-Premises Exchange Servers along with monthly updates and patching.
- Migration Experience: Migrating from legacy systems (like Exchange Server) to Microsoft 365, including mailbox migrations and data transfer.
- Security and Compliance: Implementing and managing security policies within M365, including DLP, conditional access, and identity protection.
- Networking: Understanding of networking concepts like TCP/IP, DNS, and VPNs, especially as they relate to M365 integration.
- Troubleshooting & Problem Solving: Experience in identifying, analyzing, and resolving complex technical issues within the M365 environment.
- Communication & Collaboration: Effective communication with users and stakeholders, including documentation and knowledge base creation.
Implementation Specialist
DISYS for Change HealthCare
09.2019 - 04.2020
- Design and implement interfaces and reporting based on the needs of the Cardiology department.
- Design and impenetrable user interface for Cardiology software.
- Perform software upgrades for existing Cardiology PACS customers.
- Manage projects for Cardiology PACS add on purchases.
- Lead technical testing efforts.
- Investigate and resolve various interface, reporting and overall system needs.
Office 365 Premier Support Engineer
Microsoft
04.2018 - 09.2019
- Promoted from Concierge Ambassador to Microsoft Premier Support Team supporting exclusively enterprise Microsoft customers.
- Supporting enterprise customers environments including On-Premises Exchange Servers, Azure Active Directory, ADFS, Clustering, Skype for Business, Microsoft Teams and additional Office365 services including DLP, Retention Policies, Hybrid configurations, eDiscovery and Compliance and MDM with Microsoft iTunes and SharePoint on-premise and Office365 cloud configurations.
- Providing support setting up enterprise and government customers domain by creating CNAME, MX, and TXT DNS records.
- Providing support creating O365 user accounts, shared folders, distribution and security groups.
- Configuring Skype for Business and Microsoft Teams audio and video conferencing, setting up user voice accounts per user subscriptions.
- Configuring SharePoint internal and remote access privileges, creating a new site and administering site settings and permissions.
- Configuring DirSync and Azure Active Directory sync with Intune between on-premises or cloud-based domain controller and Office 365 Administration Portal.
Microsoft Windows / Cloud Migration Systems Engineer
BrandSafway, Inc (3-Month Plus Contract) Through Green key Resources LLC
01.2018 - 04.2018
- Migrating Users / PCs from one company domain to another. Working on projects to move 2,500 users from on-premises infrastructure, Active Directory (AD) / Exchange server to alternative AD and Office 365 messaging cloud infrastructure.
- Supporting remote and on-site field technician teams with user and workstation migrations.
- Creating active directory domain user accounts, organizational AD infrastructure for users and workstation while designing group policy and power shell scripts.
- Windows Server 2012/2016 server configurations for application management along with Microsoft Systems Center administration.
- Implemented WSUS integration and created a monthly phased patching process.
- Managed deployment of Service Pack for Windows 7,8 and 10 to all physical machines to stay in compliance with software patching.
- Managed drivers and created task Sequences for new hardware required for the PC refresh project of 2,800 workstations and 6,000 laptops.
- Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.
- Exchange Server 2016 daily migration administration for users, groups and Office365 administration.
Airport Parking Solutions Project Systems Engineer/Administrator
Conduent Transport Solutions Inc. Division of Xerox (6-Month Contract)
06.2017 - 12.2017
- Responsible for supporting the following environment/initiatives Microsoft technologies, server administration, and Hyper V technology and WSUS administration.
- Supporting Windows system administration on MS Server 2012R2, 2008R2 and workstations running Windows 7, VMware vCenter and ESXi Servers 6.0, Hyper-V Server, Microsoft Active Directory administration, application support, end-user support, with network local LAN/WAN support.
- Responsible for domain backup and restore solutions using Veeam backup and Replications 9.5.
- Active directory administration using group policy objects, domain account management, and file server policy share administration.
- Level III support and administration to junior systems administrators and helpdesk.
- Cluster management administration and storage server administration.
Systems Engineer
Southeastern Computer Associates
01.2016 - 11.2016
- Windows Server 2008R2, Server 2012R2 Active Directory, WSUS administration, Group Policy, DNS and DHCP server administration.
- VMware 5.5 and Hyper-V virtual administration including virtual machine creation, storage, and networking.
- Microsoft Exchange Server 2013 administration along with Office365 implementation and migration of management services, roles, and permissions.
- Backup and restore data administration using Veeam, Symantec Backup with cloud-based backup solutions and restore of image and file level backups.
- Experience using Windows Server 2003, 2008R2, 2012R2, Windows Small Business server performing in-place upgrades as well as network design and implementation.
- Experience using SonicWALL firewall and layer three Dell and Net Gear switches.
- Supporting WAN, LAN and global DNS, MX records configurations.
NOC Engineer
Five Iron Technologies
02.2015 - 11.2015
- NOC Engineer Managing client’s nightly backups and resolving any failures.
- Working with field engineers and vendors to work on any outstanding issues.
- Doing backup restores for end users for files, mailboxes and system state recovery for failed servers.
- Backup vendors’ products include Symantec Backup and Veeam Backup and Replication products.
- Managing server’s backups for Windows Server 2008 R2, WSUS administration, Windows Server 2012 R2, Exchange Server 2010 and SharePoint Servers.
- Virtual environment backups for VMware 5.5 and Microsoft Hyper-V Servers. Managing guest virtual servers with an average of five virtual machine servers.
- Active Directory tasks including adding/removing access permissions, new user account creations, Exchange server mailbox creations, delete or modifications.
- Granting access permissions to SharePoint Server folders, directories and creating user’s groups with Active Directory.
Corporate Systems Administrator
Astec Industries
11.2011 - 10.2014
- Responsible for managing 45 virtual servers on VMware vSphere 5.5 servers in a high availability environment.
- Creating, adjusting space and memory requirements for newly created VMware application servers.
- Creating domain group policy procedures and policies.
- Patching and updating all client workstations and servers
- Reviewing all server applications and system event logs daily.
- Responsible for enterprise Sophos Antivirus deployment and management
- Monitoring all network service switches
- Creating domain Active directory account as well as creating domain users Exchange server mailboxes and spam gateway filters using Mimecast.
- Responsible for Sarbanes Oxley yearly I.T. audit review for infrastructure servers and ERP and critical financial and accounting servers.
- Managing end user’s permissions and creation of department SharePoint server portals.
- Managing Active Directory accounts, permissions for 19 child domains.
- Technical lead for a new MDM Mobile deployment and testing environment.
- Implemented NetApp SAN installation, VMware 5.1 upgrade, Exchange Server 2010 and Windows Server 2008 R2 deployments and migration plus upgrades.
- Responsible for File server migrations and creations for individual department servers and buildouts.
- Internal SharePoint Server 2010 administrator. Building independent workspaces and setting permissions.
- Corporate wireless access administrator. Designing, implementing and assigning security group for access permissions to the internal corporate active directory security policy as well and enabling guest access without access to the internal network.
- Migrated 1900 user’s mailboxes from Exchange server 2003 to 2010. Daily management of Exchange Server DAG’s groups, permissions, shared mailboxes, connections to SharePoint servers and security groups access and permissions.
- Managing network content filters using Barracuda web filter as well as a Barracuda email archive server.
- Experience administering user accounts, performing server subsystem configuration, network management, installation of software, performing backups, configuration management, and general system maintenance.
ITSF Supervisor / VW Production Facility
Honigsberg & Duvel Corp
01.2011 - 11.2011
- Daily meetings with Volkswagen managers reporting on the status of projects and overall maintenance of production equipment.
- Performed enterprise level network design, administration and support, project management, design/prototype/pilot/implementation/support phases of projects.
- Extensive writing skills-including project proposals, design documents, server builds, and migration procedures.
- Responsible for day-to-day operations which included an eight-member support team while maintaining IT-related equipment for production and 100% up time of production equipment.
- Knowledgeable on current virtualization platforms using Microsoft Windows Server 2008 Hypervisor and VMware versions 3.5, VMware vSphere 4.0 and management using VMware Virtual Center.
Network Administrator
Infostystems, Inc.
12.2003 - 03.2010
- Managed division-wide projects that affected business process analysis and implemented best practice improvement opportunities throughout the organization.
- Manager of a team of 7 desktop support technicians on a 3000 plus workstation deployment/upgrade.
- Worked in a large team that managed the overall health, hardware, upgrades, patch management in a 30 day project and managed a team of network technicians from implementation and deployment of customer’s network upgrade from a peer-to-peer network to an enterprise Windows server 2003 AD environment and Exchange Server 2003.
- Co-Managed a team of 5 network technicians in a customer’s environment from peer-to-peer network environments to Microsoft Small Business Servers 2003.
- Acted as liaison between end users and external support personnel and vendors.
- Evaluated hardware and software to ensure compliance with corporate needs.
- Windows 2003/2008 server enterprise environment.
- Responsible for 30 servers through a managed services platform deployment.
- Installed, configured and monitor centralized Email and Domain Controllers backup servers.
- Daily monitoring of customer/client active directory domain with nightly backup procedure’s, weekly (WSUS) patch management, setting domain group policy rights and permissions for internal users and configuring domain OU’s.
- Installed and configured Internet Information Server 6.0, Microsoft SQL Server 2000/2005 with database backup, recovery and disaster recovery procedures.
- Installation, administration, and migration of Microsoft SharePoint Server 2007/2010 with the installation and configuration of intranet/extranet public access servers.
- Daily monitoring and configurations for Microsoft Exchange 2003/2007/2010 user mailbox roles, client access which incorporates Microsoft SharePoint Server 2007, RPC over HTTP and Email Gateway Antivirus/Spam protection.
- Installed and configured Edge Transport Server 2007 Implementing Security by configuring Anti-Spam Agents in Edge Transport Server.
- Configured E-Mail Address Policies and Journaling throughout the Domain.
- Knowledge of Outlook Web Access including configuration, permissions, and forms-based authentication and SSL Configuration.
- Experience in administering Exchange servers including installation, back-up, and troubleshooting.
- Install and configure VPN and SonicWALL firewall enterprise level solutions with continuous data protection servers using both SonicWALL and Symantec CDP enterprise class storage devices.
System Administrator
WDSI-FOX61
10.2001 - 11.2003
- Managed Windows NT and Microsoft Exchange account processes that provided email and network login services throughout the multi-location company offices.
- Developed Corporate standards for handling terminated User NT accounts and Exchange mailboxes.
- Led Lotus Notes and Microsoft Exchange migration.
- Created upgrade standards on the upgrade of internal network routers and switches.
- Daily network infrastructure management of user’s accounts, email servers, network shares with ACL permissions.
- Participated in Exchange server replacement projects.
- Team member in the planning process of design of Corporate WAN/LAN and Disaster Recovery Planning.
- Created an internal web server to pull live news feeds and real-time weather data from the National Weather Service.
- Instituted Corporate LAN policies and procedures.
- Trained Junior Administrators in use of the WAN, LAN and VPN protocols and usage.
Education
High School Diploma -
Brainerd High School
Chattanooga, TN05-1984
Skills
- IT infrastructure
- Client management
- Customer support
- Client training
- Issue resolution
- Telephone and email etiquette
- Data migration
- Configuration management
- Implementation management
- Complex issue resolution
- Implementation and configuration
- Configuration and management
- Microsoft windows and office
- Network support
- Remote support
- Software installation
- Desktop support
- Troubleshooting network issues
- Help desk support
- Technical troubleshooting
- Remote technical support
Certification
- Implementing and Managing Microsoft Exchange Server 2003
- Designing a Security-Enhanced Microsoft Windows 2003 Network
- Implementing and Managing Microsoft Exchange 2003
- Certified Sonic Wall Security Administrator
Timeline
Sylver Rain Consulting – Department of Defense Contractor for DoDEA
11.2022 - 10.2025
Implementation Specialist
DISYS for Change HealthCare
09.2019 - 04.2020
Office 365 Premier Support Engineer
Microsoft
04.2018 - 09.2019
Microsoft Windows / Cloud Migration Systems Engineer
BrandSafway, Inc (3-Month Plus Contract) Through Green key Resources LLC
01.2018 - 04.2018
Airport Parking Solutions Project Systems Engineer/Administrator
Conduent Transport Solutions Inc. Division of Xerox (6-Month Contract)
06.2017 - 12.2017
Systems Engineer
Southeastern Computer Associates
01.2016 - 11.2016
NOC Engineer
Five Iron Technologies
02.2015 - 11.2015
Corporate Systems Administrator
Astec Industries
11.2011 - 10.2014
ITSF Supervisor / VW Production Facility
Honigsberg & Duvel Corp
01.2011 - 11.2011
Network Administrator
Infostystems, Inc.
12.2003 - 03.2010
System Administrator
WDSI-FOX61
10.2001 - 11.2003
High School Diploma -
Brainerd High School