Jonas W. Watson III
TEKsystems
Ringgold,Ga.
1
Certification
19
years of professional experience
Help Desk Technician supporting plant and office users with ServiceNow ticketing, documenting and closing 15–25 tickets per week, desktop imaging, and on-site service calls, also covering Cell Phone repairs and replacements. Covers 1 site per week in Cleveland and Chattanooga facilities, cleans up network racks, and installs 5–10 PCs per month to keep end users working. Strengthens support quality through clear documentation and added training in Cisco CCNA, SAP basics, macOS Sequoia, and ethical hacking.
Work History
2 Years 2 Months
- Working as a help desk tech for MARS-Wrigley
- Covered both Cleveland and Chattanooga Plants for service calls
- Cleaned up Network Racks
- Provided documentation in Service now
- Imaged and installed Desktop PCs on the Production and in the business Office
- We were given additional softSkills training from UDEMY, including Cisco CCNA, Customer Soft Skills, SAP basics, macOS Sequoia, and Ethical Hacking
1 Year
- Provided remote desktop support for employees Nationwide as well as Canada as needed.
- Installed and updated Anti-Virus software and system Updates as needed.
- Troubleshoot and escalate network outages nationwide.
- Attended weekly Webex and Zoom meetings.
- Provided support for company provided cell Phones and associated Apps
- Assist multiple I.T. systems in restoring services to mission-critical systems.
- Provided documentation for trouble calls and updated tickets as needed.
- Ability to solve issues by identifying internal and external resources.
- I lost my wife due to Ovarian Cancer and had to deal with her final affairs and was out of work until I could finalize everything.
Systems Administrator
5 Months- Provided Systems Administration for multiple Virtual and physical systems.
- Installed and updated Anti-Virus software as needed.
- Monitored SolarWinds systems for network performance, failures, and notifications.
- Monitor and maintain Multiple windows based and Linux-based Servers in a virtual environment using the remote desktop connection.
- Attended weekly Webex and Zoom meetings.
- Worked with Computer Operations and Security management to install Monthly patches/fixes and Upgrades at a specific time.
- Assist multiple I.T. systems in restoring services to mission-critical systems.
- Monitor / Triage Service now Work Order Management ticketing system, incident management, and SolarWinds for network and server issues to reduce downtime and maintain S.L.A.
- Ability to solve issues by identifying internal and external resources.
- Provide Remote PC Support via VPN
- Familiar with Microsoft Active Directory, Bomgar, Windows Server 2012, VMware
Field Service Technician
1 Year 3 Months- Maintain and Repair equipment at multiple facilities
- Update software and firmware for all Steris Healthcare Equipment
- Interface Steris equipment with the facility’s IT Network
- Collaborate and communicate with facility Directors and department Directors.
- Maintain, calibrate, and repair Surgical Sterilizers
Bio-Medical Equipment Specialist
13 Years 2 Months- Configured medical equipment for wireless communication.
- Worked a Flexible Schedule while Providing Documentation and Technical Support for servers as well as Desktop PCs
- Repaired and replaced Computer hardware daily on Workstations as well as Servers.
- Worked as an IT Administrator on Windows and some Linux OS
- Managed software installations for patient networks and Wifi Systems on local LAN/WAN
- Addressed Helpdesk issues and ticket requests and provided Technical Documentation as needed.
- Worked with Project Management on Special Projects and assisted in the Roll-out of new products that conformed to Security Compliance by a requested / Anticipated Project Delivery date(s)
- Provided Technical assistance in troubleshooting local Network Architecture
- Provided customer Support/desktop support for Physicians and nursing staff
- Provide server administration for multiple systems in the hospital
- Maintained Business Systems for efficiency and cost-effectiveness.
- Installed and updated Firmware on multiple systems
- Configured systems for DHCP on the Hospital DNS
- Coordinate with the 3rd party Privacy & Security department to add devices using the required group Policy and Cyber security protocols.
- Programmed server security updates, including OEM software updates, hotfixes, and patches
- Edited Batch files, ISE, and boot sequences, as well as Powershell scripts
- Maintained Business relationships with 3rd party vendors while conforming to Business Processes and assisted I.T. Staff in investigations when requested.
Education
B.S. Degree - Computer Science and Information Technology
Associate degree - Biomedical Equipment Technician
Skills
IT infrastructure
VMware
ITIL
Project management
SQL
Windows server administration
Active directory administration
Network monitoring
ServiceNow ticketing
PowerShell scripting
Desktop support
Remote support
Hardware troubleshooting
Device imaging
Technical documentation
Microsoft Intune
SCCM
Azure Active Directory
Group policy administration
Mobile device management
Patch management
Endpoint encryption
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Attention to detail
Dependable and responsible
Multitasking
Computer skills
Active listening
Problem resolution
Organization and time management
Certification
- Certiport 98-349: MTA: Microsoft Windows Operating Systems Fundamentals A Pearson VUE Business License 84000090
- 98-366: MTA: Microsoft Networking fundamentals
- 98-365: MTA: Windows Server Administration Fundamentals Pearson VUE Business License 84000090-
- CompTIA A+ License Y7GZYL4CZDB4KN95.
- CompTIA Project + License 8NX4ME1KWCREYZEE.
- CompTIA Security+ License QN064N4CVPF41SX3.
- Network + License LKOR3C6D0D4ESNHG.
- Cloud Essentials CIW Specialist.
- Web Design.
- Database Design v5.
- Java Script
- Web Foundations Associate.
- Web Foundations Associate-July 2014
- Google/Coursera
- Foundations of Cybersecurity - 3F9TCKTCXA5G – July 28, 2023
- Dell Direct Dispatch
- Parts ordering and repairs June 2024
- UDEMY
- MacOS Sequoia
- Ethical Hacking from scratch (Wi-Fi & Wired) Feb. 27, 2025
- SoftSkills for support Agents | IT Customer Support
Timeline
TEKsystems
04.2024 - 06.2026Read More
Insight Global
05.2022 - 05.2023Read More
Systems Administrator
Shaw Inc.
12.2021 - 05.2022Read More
Field Service Technician
Steris Healthcare
09.2020 - 12.2021Read More
Bio-Medical Equipment Specialist
Erlanger Medical Center
01.2007 - 03.2020Read More
University of Alabama at Birmingham
Associate degree from Biomedical Equipment Technician
Read More
Western Governors University
B.S. Degree from Computer Science and Information Technology
Read More