Danielle Matteo-Kester

Installing fixture and product display updates in a timely manner, following guidelines.

Managed the Beauty Department’s Trend Recycling Collateral Program, ensuring adherence to all established procedures.

Maintained stockroom organization and performed front-of-house tasks such as merchandise

placement, fixture adjustments, and replenishment.

Ensured the beauty department remains clean and organized, including maintaining tester stations, cleaning fixtures, and restocking supplies.

Ensured consistent adherence to department standards by actively monitoring and maintaining merchandise presentation in open-sell and multi-branded areas.

Supported Gift With Purchase (GWP) and Purchase With Purchase (PWP) events, including pre-sale pickups and organization of promotional materials.

Executed the DIF (Dispose In Field) process in compliance with company standards, properly disposing of waste and handling hazardous materials according to state / local regulations.

Customer Service Assistance: Greeting customers, answer their questions, and providing assistance in a friendly and professional manner.

Picking and Packing: Selecting merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup ordersCustomer Support: Monitoring alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. During peak times, conducting customer pick-ups including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.

Bobbi Brown Counter Manager 2005-2020

Helped launch the first ever Bobbi Brown Counter at Macys with profits reaching half a million dollars.

Inspired teamwork to reach sales goals and elevate the customer experience

Reviewed and analyzed business performance of daily, weekly, monthly, seasonal, and annual sales results

Developed and implemented business driving events to achieve department goals

Supervised/conducted proper presentation, organization, storing, and replenishment of stock

Reached goals through effective customer service techniques and professional selling skills

Worked well with vendors to get the best business outcomes

Manageed vendor events and promotions, including scheduling and execution

Maintained compliance with all hygiene standards