Danielle Matthews
Ashburn,VA
Summary
A registered dental assistant, certified dental radiographer, and graduate of J. Sargeant Reynolds Community College, who is am a trustworthy and highly trained dental professional. Possess the basic knowledge of dental science to include but not limited to oral anatomy, oral physiology and histology, the principles and techniques of dental assisting, and dental instruments and materials. Possess skills in demonstrating products and closing sales with tenacious and driven approach. Talented networker who enjoys building rapport and has a record of building lifelong relationships and successfully closing sales. Organized and dependable candidate with a willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surgical Dental Assistant
Lightwave: Cascades Center For Dental Health
05.2019 - Current
- Assisted chairside to include but not limited to full restorative rehabilitation, oral surgery, endodontics, periodontics, Invisalign, fixed and removable prosthetics.
- Worked with patients under non-intravenous conscious sedation, IV sedation, general anesthesia, and administration of nitrous oxide.
- Cleaned and sanitized dental tools and equipment, organize treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Monitored patient comfort and safety during dental procedures.
- Exposed patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Led weekly team meetings, ensuring clear agenda-setting and fostering open dialogue.
- Led a successful Invisalign campaign 2022, 2023
Customer Service Desk Associate
Lowe's
09.2018 - 02.2022
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed a high-volume customer service desk, consistently receiving commendations for patience, problem-solving, and timely resolutions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Provided information on company offerings to promote products and services to customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
Surgical Dental Assistant
Potomac Surgical Arts PC
04.2018 - 05.2019
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Sterilized instruments, sanitized trays and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by dentist.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Surgical extractions, socket preservation, iPRF bone grafting , implant placement, orthodontic expose and bond, connective tissue grafting, Botox, chemical peels, Neograft Hair Transplant.
- Created dental impressions used for diagnostics, opposing models and study casts to prepare for Orthognathic surgery.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Registered Dental Assistant
Schneider Family Dentistry
08.2017 - 02.2018
- Received and prepared patients for dental treatment.
- Prepared materials and equipment for use by the dentist.
- Sterilized dental instruments and equipment
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Perform dental radiography work, schedule appointments for examinations and treatment, and help maintain supplies.
- Took dental impressions for whitening trays, night guards, essex retainers and sleep devices.
Registered Dental Assistant
Virginia Family Dentistry, Huguenot
03.2016 - 08.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Four-handed and six-handed dentistry with dexterity in manipulating a variety of instruments and equipment while performing dental assisting procedures
- Performed general chair-side duties for prophylaxis, hybrid dentures, veneers, dental implants, endo procedures, composite-resin and amalgam restorations, and fabricated temporary crowns and bridges.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Customer Sales Associate
Lowe's Home Improvement
05.2013 - 06.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Safely and properly operated equipment, including manual hand jack and order picker forklift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked both independently and within a team environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.
- Performed general cleaning duties, stocked shelves and displays neatly to maximize visibility and sales.
- Collaborated with team members and communicated relevant information to my direct leader.
Administrative Assistant
Virginia Department of Fire Programs
04.2015 - 05.2016
- Provided direct administrative support to the Director of Administration and Human Resources.
- Prepared correspondence for meetings, completed research for ongoing projects, provided updates and findings to the Director of Administration and Human Resources, while maintaining reports and documents confidential.
- Booked hotel reservations, completed travel expense reports, and obtained private meetings on the behalf of the Project Manager.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed onboarding for all new employees and training officers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduling Manager
Fusion Dental of Ashburn
09.2008 - 01.2013
- Greeted and dismissed dental patients.
- Communicated with patients & diligently followed up on their needs.
- Scheduled and confirmed patient appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Completed financial transactions.
- Organized and conducted training sessions for staff.
- Explained treatment choices to patients and helped determine best options.
Restaurant Server
Falcons Landing
Sterling, VA
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Server
Rebel Taco
Brambleton, VA
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Reset and cleaned tables quickly to prepare for new customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Certificate in Dental Assisting -
J Sargeant Reynolds Community College
Richmond, VA05.2016
Dental Hygiene
Virginia Commonwealth University
Richmond, VAGeneral Studies
Northern Virginia Community College
Sterling, VAHigh School Diploma -
Broad Run High School
Ashburn, VA06.2004
Skills
- Patient Education
- Training
- Power to Influence, Emotional intelligence
- Conflict resolution
- Time management
- OSHA & HIPAA
- DAANCE Certified
- Product Sales Representative
- Customer Service
- Data Entry
- Type 64 WPM
Certification
- Dental Radiology , 12/2015
- RDA - Registered Dental Assistant , 05/2016, Awarded the Certificate with a major in Dental Assisting, summa cum laude.
- DAANCE- Dental Anesthesia Assistant National Certification Exam , 11/2019
- CPR and AED , 02/2022, Completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association BLS for Healthcare Providers Program.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Surgical Dental Assistant
Lightwave: Cascades Center For Dental Health
05.2019 - Current
Customer Service Desk Associate
Lowe's
09.2018 - 02.2022
Surgical Dental Assistant
Potomac Surgical Arts PC
04.2018 - 05.2019
Registered Dental Assistant
Schneider Family Dentistry
08.2017 - 02.2018
Registered Dental Assistant
Virginia Family Dentistry, Huguenot
03.2016 - 08.2017
Administrative Assistant
Virginia Department of Fire Programs
04.2015 - 05.2016
Customer Sales Associate
Lowe's Home Improvement
05.2013 - 06.2017
Scheduling Manager
Fusion Dental of Ashburn
09.2008 - 01.2013
Certificate in Dental Assisting -
J Sargeant Reynolds Community College
Dental Hygiene
Virginia Commonwealth University
General Studies
Northern Virginia Community College
High School Diploma -
Broad Run High School
- Dental Radiology , 12/2015
- RDA - Registered Dental Assistant , 05/2016, Awarded the Certificate with a major in Dental Assisting, summa cum laude.
- DAANCE- Dental Anesthesia Assistant National Certification Exam , 11/2019
- CPR and AED , 02/2022, Completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association BLS for Healthcare Providers Program.
Restaurant Server
Falcons Landing
Restaurant Server
Rebel Taco
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