Danielle McChesney
TridentCare
Antioch,CA
20
years of professional experience
Experienced revenue cycle and billing professional with over 18 years in medical billing and collections across various healthcare specialties, including laboratory and radiology. Skilled in enhancing efficiency and accuracy through strategic process improvements. Focused on building high-performing teams to elevate patient and client experiences while driving organizational success and financial performance.
Work History
Billing Center Manager
3 Years 11 Months- Lead a high-performing team responsible for cash collections, consistently exceeding monthly cash goals by 10–15%.
- Manage over 2,000 client accounts across Correctional, Commercial, and Home Health/Hospice sectors.
- Prepare and present detailed reports on team productivity and progress to senior leadership.
- Collaborate with internal legal counsel to ensure accurate preparation, documentation and timely filing of Bankruptcy Proof of Claims.
- Implement ServiceNow-based ticketing process to streamline customer dispute resolution and improve request tracking and accountability.
- Improve operational efficiency across departments.
- Developed SOPs and KPIs to standardize processes and measure performance.
- Analyzed credit risk using Dun & Bradstreet to inform decision-making.
- Organized and led calls with customers and sales executives to discuss account progress.
Management Consultant
2 Years- Led team of 15 in eligibility, billing, and cash posting, ensuring efficient operations.
- Reduced claim denials and improved coding.
- Executed workflow audits to identify process improvements and enhance compliance
- Provided data-driven reports to stakeholders, facilitating informed decision-making
- Evaluated existing processes for inefficiencies, proposing actionable solutions that enhanced overall productivity across projects.
- Developed and implemented efficient billing processes to enhance accuracy and reduce errors.
- Mentored staff on best practices in medical coding and billing compliance.
- Oversaw the integration of advanced billing software systems to improve operational efficiency.
Billing Center Supervisor
11 Months- Managed operations for key client accounts, ensuring optimal service delivery.
- Reviewed contract pricing and configured Telcor RCM setup to align with client requirements.
- Resolved billing discrepancies.
- Performed audits to ensure compliance with regulations sessions to enhance team compliance and knowledge.
- Assisted in system implementation and software version testing.
- Developed training materials for new hires, fostering a knowledgeable team environment.
Cash Posting Specialist II
7 Years 6 Months- Posted payments, adjustments, and denials.
- Managed patient financial responsibilities to facilitate timely payments and enhance account accuracy.
- Investigated and resolved discrepancies to maintain accurate patient account records.
- Executed reconciliations and generated reports to ensure accurate financial tracking.
- Supported process improvements.
Education
Diploma
Skills
Revenue Cycle Management
Medical Billing & Collections
Cash Posting & Reconciliation
Denials Management
EOB/ERA Analysis
B2B collections
Workflow Optimization
Process Improvement
Client Relationship Management
Cross-department collaboration
Customer Service
Timeline
Management Consultant
LiffLabs
07.2023 - 07.2025Read More
Billing Center Manager
TridentCare
08.2022 - CurrentRead More
Billing Center Supervisor
TridentCare
09.2021 - 08.2022Read More
Cash Posting Specialist II
MuirLab
04.2006 - 10.2013Read More
Freedom High School
Diploma
Read More