Dionna Williams
Kenosha
Summary
Strategic revenue cycle leader with experience managing billing operations, leading teams, and optimizing end-to-end RCM performance across healthcare organizations. Proven ability to improve financial outcomes, reduce denials, and scale operational workflows through strong leadership, analytics, and cross-functional collaboration.
Results-driven Implementation Manager known for high productivity and efficient task completion. Specialize in project management, process optimization, and cross-functional team leadership. Excel at communication, problem-solving, and adaptability to ensure successful project outcomes and client satisfaction.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Implementation Manager (Revenue Cycle & Billing)
HST Pathways
02.2025 - Current
- Lead revenue cycle-focused implementations, partner with healthcare clients to optimize billing and AR workflows, and guide change management initiatives to improve revenue performance.
Billing Manager
GeneDx
11.2021 - 02.2025
- Managed billing operations, supervised billing staff, tracked KPIs, led denial management strategies, and partnered with leadership to resolve systemic revenue cycle issues.
Billing Office Manager
Avanti Healthcare
Kenosha
08.2019 - 11.2021
- Oversaw front-to-back billing office operations, supervised staff, implemented workflow improvements, and supported revenue reporting and compliance.
Education
Associate Degree - Health Information Technology
DeVry University
Skills
- End-to-End Revenue Cycle Management
- Revenue Optimization
- Billing & RCM Team Leadership
- Denials Management & Appeals
- Payer Compliance
- KPI Reporting & Forecasting
- Workflow Optimization
- Change Management
- Epic Revenue Cycle
- Revenue cycle management
- Billing optimization
- Change management
- Denial management
- Compliance reporting
- Process improvement
- Customer relationship management
- Key performance indicators
- Workflow analysis
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Strategic planning
- Software implementation
- Business analysis
- Cross-functional team leadership
- Data migration
- Requirements gathering
- Business intelligence
- Data integration
- Analytical skills
- Cybersecurity
- Product development
- Staff hiring
- Project lifecycle management
- IT strategy development
- Scope definition
- Expense analysis
- IT budgeting
- Client Server Management
- Project management
- Multitasking capacity
- Goal setting
- Technology integration
- Cloud computing
- IT governance
- IT security management
- Problem-solving aptitude
- IT policy development
- Resource allocation
- Oracle certified professional
- IT Project Lifecycle
- E-Commerce Systems
- Information assurance
- Technical leadership
- Department management
- Project coordination
- Network security
- IT service delivery
- Requirements analysis
- Software testing
- Disaster recovery planning
- Decision-making
- Technology assessment
- IT infrastructure
- User support
- Risk management
- Network architecture
- Big data analytics
- Team collaboration
- Operational reporting
- IT operations management
- Database management
- Mobile technologies
- Data center operations
- Active listening
- Budget control
- Third-party integration
- Performance metrics
- Reliability
- Adaptability and flexibility
- Business continuity planning
- Enterprise software
- Analytical thinking
- IT consulting
- Written communication
- Project leadership
Personal Information
Title: Revenue Cycle Manager | Healthcare Operations Leader | Director-Track
Executive Revenue Cycle Expertise
- End-to-End Revenue Cycle Management
- Revenue Optimization
- Billing & RCM Team Leadership
- Denials Management & Appeals
- Payer Compliance
- KPI Reporting & Forecasting
- Workflow Optimization
- Change Management
- Epic Revenue Cycle
Timeline
Implementation Manager (Revenue Cycle & Billing)
HST Pathways
02.2025 - Current
Billing Manager
GeneDx
11.2021 - 02.2025
Billing Office Manager
Avanti Healthcare
08.2019 - 11.2021
Associate Degree - Health Information Technology
DeVry University