Danielle McClure
Somerville,AL
Summary
Compassionate Direct Support Professional experienced in customer service across diverse roles including cashier, call center representative, and home health worker. Achieved client satisfaction through effective behavior management, personal care assistance, and development of individualized support plans. Focused on enhancing well-being and delivering quality care in group home settings. Strong skills in promoting client dignity, independence, and positive interactions within the community. Possess excellent interpersonal/communication skills, conflict resolution abilities, and patience needed for a challenging role.
Overview
24
24
years of professional experience
Work History
DSP- Direct Service Provider
Center for the Developmentally Disabled, North Central Alabama
Decatur, AL
05.2012 - 09.2023
- Supported individuals with mental, developmental, and physical challenges in their homes, fostering independence and enhancing quality of life. (Group Homes) Assisted individuals in maintaining safe, healthy environments through personal care, including bathing, dressing, feeding, walking, and training for independent living.
Environmental Services/Floor Tech
Felder Services, NARH
Decatur, AL
05.2009 - 05.2012
- I started as a housekeeper and advanced to a floor tech role. I gained experience in various areas of the hospital to improve my adaptability. I held both positions, primarily as the leading floor tech. In this role, I performed daily sweeping, mopping, and buffing, managing scheduled floor projects including applying wax overlays and scrubbing surfaces.
- Utilized floor cleaning equipment, such as buffers and scrubbers, to maintain cleanliness.
- Ensured floors and surfaces remained clean and organized.
- Performed routine inspections to identify maintenance issues and safety hazards, ensuring a secure environment for staff and patients.
Home Healthcare
HomeInstead Senior Care
Huntsville, AL
04.2004 - 01.2005
- Provided home healthcare to seniors as a certified nursing assistant. Assisted with personal care, meal preparation, medication management, and transportation to appointments.
- Coordinated discharge planning with social workers and home healthcare personnel to facilitate seamless transition and continuity of care.
- Educated families about home healthcare needs and provided emotional support.
- Educated families on home healthcare needs and resources to empower informed decision-making.
Gas Station Attendant
Circle C
Decatur, AL
09.2004 - 12.2004
- Provided excellent customer service at a busy gas station location.
- Managed fuel pump operations and monitored adherence to safety fueling procedures.
- Managed cash register transactions and ensured accuracy of sales records to support efficient operation.
- Operated cash register and assisted customers independently after one week of training, while also restocking shelves and maintaining cleanliness in the store.
Cashier/CSR
Blockbuster Video
Decatur, AL
05.2004 - 07.2004
- Assisted customers in selecting and renting videos, ensuring a smooth checkout process. I operated a cash register and navigated customer records and the store rental library via store computers.
- Assisted customers in selecting and renting videos, ensuring smooth checkout process. I operated a cash register and navigated customer records and the store rental library via store computers.
- Helped customers find suitable movies and games to enhance their rental experience.
- Maintained cleanliness and organization of the store environment.
Cashier/CSR/Order placement
Pizza Hut
Decatur, AL
03.2004 - 05.2004
- Processed customer transactions and facilitated in-store and phone order placements, ensuring accuracy and efficiency.
- Processed customer orders accurately and efficiently at a fast-paced restaurant.
- Processed cash register transactions efficiently and maintained balanced cash drawers.
- Facilitated excellent customer service experiences for clients and resolved inquiries promptly.
Courtesy Clerk
King Soopers
Pueblo, CO
05.2003 - 11.2003
- Coordinated grocery bagging, assisted customers with vehicles, collected store carts, and maintained cleanliness and stock levels throughout the store.
- Supported customers with grocery bagging and ensured the cleanliness of the checkout area for a pleasant shopping experience.
- Collaborated with team members to restock shelves in a timely manner.
- Sorted and organized merchandise to enhance customer access and visibility.
CSR
Convergys Corp.
Pueblo, CO
12.1999 - 03.2001
- Managed outbound cellular phone sales and inbound financial lines, facilitating credit card applications and bank transfers.
- Delivered outstanding customer support via phone and chat, ensuring customer satisfaction.
- Addressed and resolved customer inquiries and issues promptly, enhancing overall customer experience.
- Documented customer interactions in the company database for future reference.
Education
The Art Institute of Pittsburgh
Pittsburgh, ODCommunity College
Pueblo, ColoradoGED -
BOCES
Pueblo, Colorado 01.2001 - 01.2001
GED -
Pueblo County High School
Pueblo, ColoradoSkills
- Personal assistance
- Medication administration
- Client documentation
- First Aid certification
- Customer service
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Individualized support planning
- Case management experience
- Adaptability and flexibility
- Progress documentation
- Multitasking and organization
- Charting and documentation
- Medical records management
- Patient management
- Verbal and written communication
- Report writing
- Client documentation
- Behavioral support
- Medication administration
- First aid knowledge
- Client assessment
Additional Information
- CDD NCA, inc., 1602 Church St, Decatur, AL 35601, (256) 350-1458, Felder Services (NARH Housekeeping), 4218 Highway 31 South, Decatur, AL 35603-5039, (256) 560-2220, HomeInstead Senior Care, 3322 Memorial Parkway SW Ste. 321, Huntsville, AL 35801, (256) 883-3080, Circle C, 3531 Hwy 31 S, Decatur, AL 35603, (256) 350-4449, Blockbuster, Beltline Rd. SW, Decatur, AL 35601, (256) 351-7101, Pizza Hut, 926 Beltline Rd. SW, Decatur, AL 35601, (256) 353-3353, King Soopers, 3050 W Northern Ave., Pueblo, CO 81005, (719) 564-0590, Convergys Corp., 1228 East Orman Ave., Pueblo, CO 81004, (256) 544-1800
- CDD STAR OF EXCELLENCE, Danielle Smith, In recognition of your dedication to making a positive difference in the lives of our consumers, you are awarded the Star of Excellence Award., 2013, 2-2013, Supervisor, Date, Jan-Feb-Mar, Apr-May-June, July- Aug-Sept, Oct-Nov-Dec
Timeline
DSP- Direct Service Provider
Center for the Developmentally Disabled, North Central Alabama
05.2012 - 09.2023
Environmental Services/Floor Tech
Felder Services, NARH
05.2009 - 05.2012
Gas Station Attendant
Circle C
09.2004 - 12.2004
Cashier/CSR
Blockbuster Video
05.2004 - 07.2004
Home Healthcare
HomeInstead Senior Care
04.2004 - 01.2005
Cashier/CSR/Order placement
Pizza Hut
03.2004 - 05.2004
Courtesy Clerk
King Soopers
05.2003 - 11.2003
GED -
BOCES
01.2001 - 01.2001
CSR
Convergys Corp.
12.1999 - 03.2001
The Art Institute of Pittsburgh
Community College
GED -
Pueblo County High School