Danielle McCoy
El Paso,TX
Summary
Proactive leader and hardworking professional with a strong desire for growth. Demonstrated success in consistently addressing and efficiently meeting the needs of various stakeholders. Experienced in effective collaboration, strong multitasking abilities, and maintaining a strong work ethic. Committed to delivering high-quality results and continuously improving performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Advisor
Warby Parker
03.2022 - Current
- Responded to customer requests and concerns with empathy offering excellent support with tailored recommendations to resolve problems swiftly
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Calculated correct order totals, updated accounts, and maintained detailed up-to date records for inventory management.
- Processed insurance claims collaboratively with in network carriers to complete order processing resolve billing discrepancies, and individual patient benefits.
Army Reservist
United States Army
09.2017 - Current
- Remained efficient and poised even in most demanding of situations and physically stressful environments.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Produced reports on equipment status, incidences, personnel, and intelligence to superiors efficiently while on a time sensitive frame.
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
Residential Property Manager
Hawaiian Properties
03.2021 - 10.2021
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses promptly.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, schedule changes, and any budgetary adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
Beauty Artist
Morphe Brushes & Cosmetics
08.2019 - 04.2021
- Prioritized quality assurance to uphold successful operations strategies and maximize business success.
- Monitoring daily activities and mentoring team members.
- Utilized customer service skills to evaluate client needs with personalized recommendations and address customer with high quality service.
- Used industry expertise, customer service skills
Prestige Beauty Advisor
Estee Lauder Companies
10.2018 - 06.2019
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in skincare and cosmetics services/ products.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept up to date on company product line changes to better assist customers and boost revenue.
- Responded to in-person and telephone requests for information about company offerings.
Education
High School Diploma -
Sacred Hearts Academy
Honolulu, HISkills
- Analytical problem solver
- Customer service oriented
- Excellent problem resolution
- Adaptive team player
- Efficient file management
- First Aid/CPR Certified
Certification
- American Heart Association First Aid & CPR certified
- Military security clearance (Top secret) , level 3- 2018
Timeline
Customer Experience Advisor
Warby Parker
03.2022 - Current
Residential Property Manager
Hawaiian Properties
03.2021 - 10.2021
Beauty Artist
Morphe Brushes & Cosmetics
08.2019 - 04.2021
Prestige Beauty Advisor
Estee Lauder Companies
10.2018 - 06.2019
Army Reservist
United States Army
09.2017 - Current
High School Diploma -
Sacred Hearts Academy
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