Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle McGuire

Rochester,NY

Summary

Organized and dependable professional with many years of customer service experience. Driven individual who is naturally cheerful and uplifting in the workplace. Delighted to interact with peers and customers equally. Readily adaptable and flexible to new scenarios while maintaining professionalism in the workplace.

Overview

11
11
years of professional experience

Work History

City Carrier Assistant

United States Post Office
Rochester, NY
02.2023 - 05.2024
  • Assisted customers with package pickups, deliveries, and inquiries.
  • Organized packages in route sequence and delivered to correct addresses.
  • Responded to customer complaints regarding their mail service in a professional manner.
  • Communicated effectively with customers throughout the delivery process.

Administrative Assistant

Rose and Duncan Associates
Rochester, NY
06.2019 - 02.2023
  • Distributed and produced correspondence letters and emails to clients.
  • Executed accurate and efficient data entry processes.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Customer Service Representative

Hoselton Auto Mall
East Rochester, NY
04.2018 - 06.2019
  • Scheduled automotive-related service appointments.
  • Managed incoming phone calls and transferred when necessary.
  • Increased customer loyalty by initiating regular check-ins and follow-up calls.
  • Answered customer inquiries and provided accurate information regarding products and services.

Debt Collector

Unified Debt Solutions
Rochester, NY
01.2016 - 01.2018

Deli Associate

Tops Friendly Markets
Hilton, NY
01.2015 - 01.2016

Customer Service Representative

Family Dollar
Hilton, NY
01.2013 - 01.2015

Education

Gates-Chili High School
06.2013

Skills

  • Mail delivery
  • Data entry
  • Inbound and outbound calling
  • Analytical and problem solving abilities
  • Client relations
  • Professional telephone demeanor

Timeline

City Carrier Assistant

United States Post Office
02.2023 - 05.2024

Administrative Assistant

Rose and Duncan Associates
06.2019 - 02.2023

Customer Service Representative

Hoselton Auto Mall
04.2018 - 06.2019

Debt Collector

Unified Debt Solutions
01.2016 - 01.2018

Deli Associate

Tops Friendly Markets
01.2015 - 01.2016

Customer Service Representative

Family Dollar
01.2013 - 01.2015

Gates-Chili High School
Danielle McGuire