Mina Gerges
115 Seminole Ave
Lincoln Park,NJ
Summary
City Carrier Assistant offering 5 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Engaging City Carrier Assistant with safe driving record and reputation for highly efficient work. Hardworking self-motivator wiling to perform clerical duties after all mail has been delivered. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
City Carrier Assistant
USPS, United States Postal Service
Paramus, NJ
11.2016 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Explained mail regulations, policies or procedures to postal customers.
- Routed walking and driveling correspondence, products, or mail to correct destinations.
Driver-part Time
Dunkin Donuts
North Arlington, NJ
08.2017 - 09.2019
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered employees and materials to job sites daily.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Quality Control Supervisor
Chesterfield Cleaners Company
New York, NY
09.2010 - 10.2016
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Maintained testing equipment in good working order to effectively quality control production lines.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Reported production malfunctions to managers and production supervisors.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Recorded, analyzed and distributed statistical information.
Customer Service Representative
Chesterfield Cleaners Company,
New York, NY
08.2008 - 08.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Quality Control Specialist
Nagy Trecko's Factory For Yarn And Textile & Dyein
Alexandria, Egypt
08.2005 - 06.2008
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Fixed identified issues to improve workflows.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
Education
Bachelor of Science - General Quality Control
Workers University
Alexandria-Egypt 09.1999 - 06.2003
Skills
CDL Permit - Twice card available
Mail delivery
Payment collections
Undeliverable mail handling
Public Relations
Mail handling
Effective communication
Professional relationships
Delivery Routing System (DRS)
Route Navigation
Registered mail protocols
Delivery records
Local area route knowledge
Additional Information
operation dry clean machine new york certification Cdl permit - Twic card -Dot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver-part Time
Dunkin Donuts
08.2017 - 09.2019
City Carrier Assistant
USPS, United States Postal Service
11.2016 - Current
Quality Control Supervisor
Chesterfield Cleaners Company
09.2010 - 10.2016
Customer Service Representative
Chesterfield Cleaners Company,
08.2008 - 08.2010
Quality Control Specialist
Nagy Trecko's Factory For Yarn And Textile & Dyein
08.2005 - 06.2008
Bachelor of Science - General Quality Control
Workers University
09.1999 - 06.2003