FINA CRUZ
Bridge City,TX
Summary
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. Hardworking employee enthusiastic about learning the trucking industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
Port Arthur
02.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
Delivery Associate
Amazon
Austin
09.2021 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
Greeter
Walmart
Lumberton
05.2021 - 08.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
Stay at home mom
Unemployed
Monck Corner, SC - Beaumont, TX
07.2015 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeper
Holiday Inn Express
Twentynine Palms, CA
02.2012 - 06.2015
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Interacted pleasantly with guests to deliver quality customer service
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Followed established cleaning protocols and reduced per-room labor time while maintaining hotel quality standards.
Crew Member
McDonald's
Fort Worth, TX
11.2010 - 10.2011
- Interacted pleasantly with guests to deliver quality customer service
- Took orders from patrons and input selections into store computer system
- Organized and restocked supplies to support operations and learn productivity.
Crew Member
McDonald's
Twentynine Palms, CA
03.2009 - 10.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Housekeeper
Motel Six
Twentynine Palms, CA
02.2008 - 01.2009
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Certificate in Medical Billing and Coding -
Ultimate Medical Academy- Clearwater, FL.
Clearwater, FLNo Degree - CDL A
Lamar State College - Port Arthur
Port Arthur, TX05.2024
Skills
- CDL - A
- Endorsement: Tanker & HazMat
- Professional Driver
- Guest Service and Support
- Multitasking and Prioritizing
- Microsoft Office
- Professional and Courteous
- Cleaning Methods
- Heavy Lifting
- Focused and Detailed-Oriented
- Exceptional Time Management
- Cash Register Operations
Additional Information
References:
Christopher Vongrugthai - (409)201-1168 - Supervisor
Mr. Wilber - (409)332-9661 - Driving Instructor
Jaret Francis - (409)999-1142 - Classmate
Sabrina Davis - (619)743-5771 - Co-worker
Timeline
City Carrier Assistant
United States Postal Service
02.2023 - Current
Delivery Associate
Amazon
09.2021 - 01.2023
Greeter
Walmart
05.2021 - 08.2021
Stay at home mom
Unemployed
07.2015 - 08.2021
Housekeeper
Holiday Inn Express
02.2012 - 06.2015
Crew Member
McDonald's
11.2010 - 10.2011
Crew Member
McDonald's
03.2009 - 10.2010
Housekeeper
Motel Six
02.2008 - 01.2009
Certificate in Medical Billing and Coding -
Ultimate Medical Academy- Clearwater, FL.
No Degree - CDL A
Lamar State College - Port Arthur