Danielle McNeal
North Lauderdale,FL
Summary
Customer-focused professional with experience in transportation, warehouse operations, retail, and customer support. Skilled in communication, problem-solving, multitasking, and handling high-volume customer interactions in fast-paced environments. Proven ability to manage responsibilities efficiently, maintain professionalism under pressure, and provide excellent service while meeting company goals and deadlines.
Overview
10
10
years of professional experience
Work History
Class B Truck Driver
Professional Supply
05.2024 - Current
- Delivered materials safely and on schedule while maintaining strong customer service during deliveries.
- Balanced heavy workloads using excellent time management skills to meet route and delivery deadlines.
- Communicated with customers regarding deliveries, concerns, and order issues while maintaining professionalism.
- Inspected merchandise, documented customer concerns, and relayed information to supervisors for resolution.
- Operated forklifts, pallet jacks, and other equipment to move and organize materials efficiently.
- Assisted with receiving, stocking, and distribution of merchandise during warehouse downtime.
- Trained to properly secure and transport various types of cargo including mulch, PVC, lumber, and construction materials.
Decorator
Publix Bakery
06.2016 - 07.2020
- Assisted customers with product questions, custom orders, and service requests.
- Handled phone calls regarding inquiries, cancellations, and order conflicts.
- Maintained organized inventory and ensured products were properly packaged and priced.
- Worked in a high-volume retail environment while providing friendly and efficient customer service.
- Managed multiple tasks simultaneously while maintaining quality and attention to detail.
- Followed sanitation and safety procedures to maintain a clean and professional workspace.
Product Support Specialist
TurboTax
06.2018 - 01.2019
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with troubleshooting and navigating online resources.
- Documented customer interactions and resolutions using CRM and case management software.
- Maintained professionalism and empathy while assisting customers with technical and account-related concerns.
- Worked efficiently in a fast-paced customer support environment while meeting performance expectations.
Education
High School Diploma -
Nova High School
Davie, FLSkills
- Customer Service & Client Communication
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Chat & Email Support
- Order Processing & Inventory Assistance
- Data Entry & Documentation
- Team Collaboration
- Microsoft Office & CRM Systems
- Warehouse & Logistics Support
- Cash Handling & Product Knowledge
- Customer service
Timeline
Class B Truck Driver
Professional Supply
05.2024 - Current
Product Support Specialist
TurboTax
06.2018 - 01.2019
Decorator
Publix Bakery
06.2016 - 07.2020
High School Diploma -
Nova High School
Additional Information
- Valid Driver’s License
- Forklift & Warehouse Equipment Experience