Danielle Merancio
Buckeye,AZ
Summary
Dynamic professional with a proven track record at multiple companies, excelling in leadership and team development. Adept at problem-solving and time management, I foster collaboration and drive results. Recognized for enhancing operational efficiency and training staff to deliver exceptional service in high-pressure environments. Proficient in POS technology and committed to continuous improvement.
Overview
10
10
years of professional experience
Work History
Barista
Enroute Coffee & Tea House
Goodyear, AZ
01.2024 - Current
- Supervised team members during high-volume shifts to ensure seamless daily operations.
- Trained new employees on drink preparation, safety protocols, and customer service standards.
- Managed cash transactions, including opening, closing procedures, and daily sales reporting.
- Resolved customer complaints effectively to uphold a positive store environment.
Pet Sitter
Rover, Self Employed
Goodyear, Arizona
01.2016 - Current
- Delivered compassionate care for dogs and cats of varying size, breed, and temperament, ensuring safety and comfort.
- Maintained clean, safe living environments in compliance with animal care standards.
- Established long-term trust with pet owners through effective communication and reliability.
Budtender
Trulieve
Avondale, AZ
08.2023 - 12.2023
- Verified guests' photo identification to ensure compliance with age requirements.
- Cultivated rapport with customers, establishing trust as a knowledgeable cannabis product resource.
- Fostered an inclusive environment by warmly greeting each customer upon arrival.
- Applied deescalation skills effectively in high-tension scenarios.
Server
Texas Roadhouse
Goodyear, AZ
01.2023 - 11.2023
- Cultivated relationships with regular customers while serving over 200 guests daily during lunch and dinner shifts.
- Operated POS system to manage orders, bills, and complimentary items.
- Memorized a menu of over 70 items to enhance upselling and provide dietary options.
Shift Lead, Field Trainer
Dutch Bros
Goodyear, AZ
10.2020 - 12.2022
- Opened new locations statewide, representing company service standards.
- Trained and mentored new employees to enhance team performance and integrate company culture.
- Coached and managed shifts of over 20 personnel, delegating daily tasks effectively.
- Led team-based performance reviews after each shift to ensure accountability and continuous improvement.
Assistant Kitchen Manager
Iconica Social Club
Northampton, MA
06.2019 - 09.2020
- Prepared authentic international dishes and adapted to frequently changing menu items.
- Led in-depth training of employees in food preparation and customer service to promote strong team performance.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Education
Some College (No Degree) - Communication Disorders
Northern Arizona University
Flagstaff, AZSkills
- Self-motivated
- POS and technology proficiency
- Time management
- Collaboration
- Leadership
- Problem solving
- Animal handling
Timeline
Barista
Enroute Coffee & Tea House
01.2024 - Current
Budtender
Trulieve
08.2023 - 12.2023
Server
Texas Roadhouse
01.2023 - 11.2023
Shift Lead, Field Trainer
Dutch Bros
10.2020 - 12.2022
Assistant Kitchen Manager
Iconica Social Club
06.2019 - 09.2020
Pet Sitter
Rover, Self Employed
01.2016 - Current
Some College (No Degree) - Communication Disorders
Northern Arizona University