Willie Wright
Buckeye,AZ
Summary
Dynamic Business Sales Account Executive with a proven track record at Republic Services, excelling in client acquisition and relationship building. Consistently achieved sales quotas through effective planning and active listening, while enhancing customer satisfaction and driving revenue growth. Adept at problem-solving and leveraging CRM tools to maximize opportunities.
Overview
12
12
years of professional experience
Work History
Business Sales Account Executive
Republic Services
03.2020 - 01.2026
- Increased sales revenue by establishing and maintaining relationships with key business clients.
- Conducted regular check-ins with existing clients to ensure satisfaction and address any potential issues proactively.
- Achieved monthly sales quotas consistently through effective time management and prioritization of tasks.
- Contributed insights from field experiences during weekly sales meetings, fostering continuous improvement within the team.
Customer Service Team Lead
Nationwide Credit, Inc, Nci
01.2014 - 04.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
Education
High School Diploma -
John Dickenson High School
Newark, DE05-2012
Skills
- Client acquisition
- Objection handling
- Sales planning
- CRM proficiency
- Relationship building
- Active listening
- Customer service
- Problem-solving
- Computer proficiency
Timeline
Business Sales Account Executive
Republic Services
03.2020 - 01.2026
Customer Service Team Lead
Nationwide Credit, Inc, Nci
01.2014 - 04.2020
High School Diploma -
John Dickenson High School