Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Meyers

Eminence,KY

Summary

Dependable and dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Technician

Cover Care Inc
Louisville, KY
07.2022 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
  • Managed quality control and maintained high level of customer satisfaction.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.

Customer Service Representative

United States Air Force Reserve
Dayton, OH
02.2019 - 11.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Oldham County High School
Buckner, KY
06-2019

Skills

  • System Troubleshooting
  • Equipment Installation
  • Heavy Lifting
  • Multitasking and Organization
  • Troubleshooting and Diagnosis
  • Scheduling and prioritization
  • Inbound and Outbound Calling
  • Staff Training
  • Customer Relations
  • Patience and Understanding

Timeline

Technician

Cover Care Inc
07.2022 - Current

Customer Service Representative

United States Air Force Reserve
02.2019 - 11.2021

High School Diploma -

Oldham County High School

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Danielle Meyers