Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTOR SHORT

Sugar Land

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

22
22
years of professional experience
2004
2004
years of post-secondary education

Work History

Technician

DIRECTV
Houston
09.2015 - 07.2025
  • Installed equipment and systems for residential and commercial customers.
  • Diagnosed technical issues and performed necessary repairs on-site.
  • Collaborated with teams to ensure timely service delivery and customer satisfaction.
  • Trained new technicians on installation procedures and safety protocols.
  • Maintained inventory of tools, equipment, and materials for operational efficiency.
  • Conducted routine maintenance checks to ensure system reliability and performance.
  • Documented service calls and technical issues in company databases accurately.
  • Assisted customers with troubleshooting over the phone or in person effectively.
  • Replaced defective components or parts as needed.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Assisted in the development of disaster recovery plans for critical IT infrastructure components.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Used register system to ring up customer purchases, process payments, and issue receipts.
  • Operated specialized diagnostic tools used to identify system faults.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Utilized hand tools to properly splice cables.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.

Truck Driver

Cr England - Global Transportation
Salt Lake City
02.2013 - 07.2014
  • Operated commercial vehicles following safety regulations and traffic laws.
  • Managed daily routes, ensuring timely deliveries of goods to various locations.
  • Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance.
  • Maintained accurate logbooks for hours driven, routes taken, and fuel consumption.
  • Communicated effectively with dispatchers regarding route changes and delivery updates.
  • Loaded and unloaded freight, securing cargo to prevent damage during transport.
  • Adhered to company policies for handling hazardous materials during transportation.
  • Collaborated with team members to optimize delivery schedules and improve efficiency.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Managed personal driving time according to Hours of Service regulations.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Stayed informed regarding changes in transportation laws and regulations that could affect operations.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Reported all accidents or violations to management immediately upon occurrence.
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Obtained signatures needed to complete and process paperwork.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Followed regular schedule of pickups for individual customers and groups.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Processed shipment documents neatly and efficiently for each load.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Performed regular inspections and completed vehicle repairs.
  • Reacted decisively and quickly to protect spoilage.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Recorded expenses and maintained receipts.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Team Member

Target
Sugar Land
01.2012 - 01.2014
  • Collaborated with team members to maintain high product quality standards.
  • Assisted in training new employees on operational procedures and safety protocols.
  • Coordinated inventory management to ensure adequate supply levels were maintained.
  • Supported daily operations by performing routine equipment maintenance tasks.
  • Streamlined workflow processes to enhance efficiency across various tasks.
  • Communicated effectively with staff to resolve operational challenges promptly.
  • Participated in team meetings to provide input on process improvements.
  • Ensured compliance with safety regulations during all operational activities.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.

Clerk

Sam's Club
Houston
08.2011 - 01.2012
  • Processed customer transactions efficiently at front registers.
  • Assisted in maintaining inventory accuracy through regular audits.
  • Collaborated with team members to improve workflow and service quality.
  • Provided support to customers by answering inquiries and resolving issues.
  • Monitored stock levels and communicated needs to management promptly.
  • Trained new clerks on company policies and operational procedures.
  • Managed returns and exchanges in accordance with store policies.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Utilized computer software programs to create reports, labels, forms.

Assistant Manager

Starbucks
Houston
01.2008 - 07.2011
  • Assisted in managing daily operations and staff scheduling.
  • Coordinated training programs for new employees and ongoing staff development.
  • Facilitated effective communication between management and team members.
  • Oversaw inventory management, ensuring adequate stock levels for all departments.
  • Implemented process improvements to enhance operational efficiency and service quality.
  • Supported the development of marketing strategies to increase customer engagement.
  • Monitored customer feedback and addressed concerns promptly to improve satisfaction.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with cross-functional teams to align project goals with company objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.
  • Communicated regularly with customers to gain insights into their needs.

Operation Specialist

Navy
Norfolk
04.2005 - 07.2007
  • Coordinated logistics for equipment and personnel deployment during operational missions.
  • Managed inventory control processes to ensure essential supplies were available.
  • Assisted in training new personnel on standard operating procedures and safety protocols.
  • Developed reports on operational efficiency to support leadership decision-making.
  • Implemented process improvements to streamline communication across teams and units.
  • Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
  • Analyzed operational data to identify trends and recommend enhancements in procedures.
  • Organized weekly meetings with staff to review operational objectives, discuss challenges, and identify opportunities for growth.
  • Trained new employees on established operational procedures and protocols.
  • Created detailed reports summarizing departmental activities, outlining successes and failures.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
  • Conducted research on industry trends and best practices, providing recommendations for process improvement.
  • Evaluated existing processes for efficiency and accuracy, proposing new methods as needed.
  • Analyzed customer feedback data to identify opportunities for process optimization.
  • Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.

Postal Clerk

Navy
San Diego
03.2003 - 03.2005
  • Processed incoming and outgoing mail for various Navy departments.
  • Sorted mail according to delivery routes and priority levels.
  • Operated postal equipment including sorting machines and scales.
  • Maintained accurate records of mail dispatch and receipt.
  • Assisted personnel with mailing inquiries and service options.
  • Coordinated with team members to ensure timely mail delivery.
  • Ensured compliance with postal regulations and Navy policies.
  • Managed inventory of postage supplies and equipment maintenance.
  • Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
  • Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
  • Maintained accurate records of received cash payments, checks, and credit card transactions.
  • Maintained efficient workflow within the department through effective communication with co-workers.
  • Sold stamps, services and packaging.
  • Weighed packages for shipping and applied appropriate postage stamps or labels.
  • Provided assistance to customers in completing necessary forms for mailing parcels and letters.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Assisted in maintaining cleanliness of work area throughout shift.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
  • Answered customer inquiries regarding services provided by the Post Office including package tracking information.
  • Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
  • Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
  • Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
  • Distributed mail to customers with correct identification and proper postage.
  • Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.

Education

SAP

Clerical Art School
Houston, TX
04.2014 - 08.2015

Ellison High School
Killeen, TX

Commercial Drivers License - CR England

Truck Driver School
Dallas, TX

Skills

  • Equipment installation
  • Technical troubleshooting
  • Preventive maintenance
  • Safety compliance
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Quality control
  • Route optimization
  • Vehicle inspection
  • Effective communication
  • Problem solving
  • Employee training
  • Time management
  • Project coordination
  • Design Techniques
  • Computer-assisted diagnostics
  • Production scheduling
  • Equipment Repair
  • Workload management
  • Design principles
  • Multitasking and organization
  • Blueprint reading
  • HVAC systems
  • Equipment calibration
  • System upgrades
  • Customer interaction
  • Installation and repair
  • Roofing
  • Instrument Calibration
  • Health and safety regulations
  • Software installation
  • User training
  • Analytical/Scientific software
  • Computer troubleshooting
  • Troubleshooting and Diagnostics
  • Lean manufacturing
  • Plant operations support
  • Job site cleanup
  • Power Tools and Equipment
  • Relationship building
  • Deadline oriented
  • Troubleshooting
  • Issue analysis
  • Written/Verbal communication
  • Regulatory compliance
  • General Plumbing
  • Safety Equipment
  • Mechanical Knowledge
  • Mechanical tools
  • Issue resolution
  • Restaurant equipment maintenance
  • Maintenance and repair
  • Troubleshooting and diagnosis
  • Project estimation and bidding
  • Documentation and reporting
  • Assembly and production
  • Routine Inspections
  • Work Planning and Prioritization
  • Program support
  • System diagnostics
  • Performance improvement
  • Minor Carpentry
  • Preventative maintenance
  • Electrical repair
  • Information tracking
  • Hardware installation
  • System installation
  • Mechanical aptitude
  • Customer service
  • User support
  • Machinery calibration
  • Drywalling
  • Environmental compliance
  • Data analysis
  • ISO 9000 and kaizen
  • System troubleshooting
  • Component replacement
  • Operations monitoring
  • Tool retrieval

Timeline

Technician

DIRECTV
09.2015 - 07.2025

SAP

Clerical Art School
04.2014 - 08.2015

Truck Driver

Cr England - Global Transportation
02.2013 - 07.2014

Team Member

Target
01.2012 - 01.2014

Clerk

Sam's Club
08.2011 - 01.2012

Assistant Manager

Starbucks
01.2008 - 07.2011

Operation Specialist

Navy
04.2005 - 07.2007

Postal Clerk

Navy
03.2003 - 03.2005

Ellison High School

Commercial Drivers License - CR England

Truck Driver School

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