Danielle Michael
Essexville,MI
Summary
Dedicated professional with experience at Lajoy Group, excelling in patient care and customer service. Proficient in HIPAA compliance and specimen handling, fostering a safe and supportive environment. Enhanced client satisfaction by 20% through effective communication and teamwork. Skilled in venipuncture techniques and adept at resolving issues, ensuring optimal service delivery.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Lajoy Group
02.2024 - 10.2025
- Assisted clients with daily living activities, ensuring personal hygiene and comfort.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Provided companionship and emotional support, fostering a positive environment for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Customer Service Cashier
Cabela's
10.2022 - 01.2024
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained knowledge of current promotions and store policies to provide accurate information.
- Handled cash, credit, and gift card transactions while ensuring compliance with financial procedures.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Trained new cashiers on register operations and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
Education
Certified Phlebotomy Technician - Phlebotomy Technician
Heart To Heart Healthcare
Essexville, MI10-2025
Skills
- HIPAA
- Specimen handling
- Patient identification
- Patient care
- Venipuncture and capillary puncture
- Butterfly venipuncture
- Finger stick method
- Teamwork and collaboration
- Customer service
Timeline
Home Health Aide
Lajoy Group
02.2024 - 10.2025
Customer Service Cashier
Cabela's
10.2022 - 01.2024
Certified Phlebotomy Technician - Phlebotomy Technician
Heart To Heart Healthcare