Danielle Miller
Palm Coast,FL
Summary
Dynamic professional with a robust background in logistics, administrative support, and advocacy, adept at navigating diverse routes to ensure timely deliveries while enhancing customer satisfaction through effective communication. Proven expertise in office management and organizational skills fosters seamless team operations and goal achievement in fast-paced environments. Experienced in providing compassionate care and support to individuals in crisis, demonstrating strong conflict resolution abilities and a commitment to impactful advocacy. Reliable and empathetic team player focused on adapting to changing needs and enhancing client well-being through collaborative efforts and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash & Spark
Palm Coast, FL
07.2024 - Current
- Delivered food orders promptly and accurately, ensuring customer satisfaction.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery details.
- Implemented best practices for handling deliveries during peak hours, enhancing efficiency.
Caregiver
Private Home Care
Palm Coast, FL
04.2020 - 07.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with mobility and personal care tasks, ensuring safety and dignity in all interactions.
- Provided compassionate support for daily living activities, enhancing client comfort and well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported clients to and from medical appointments with safety and efficiency.
Administrative Assistant
Hammock Beach Golf Resort & Spa
Palm Coast, FL
01.2022 - 03.2023
- Assisted in drafting communications including memos, emails, invoices, reports, and other correspondence.
- Facilitated preparation and submission of expense reports for team members.
- Maintained and updated calendars to facilitate seamless appointment scheduling and enhance operational efficiency.
- Organized and facilitated staff meetings to enhance team collaboration.
- Executed website editing and implemented daily, weekly, and monthly updates.
- Designed and updated restaurant menus to enhance customer dining experience.
- Established and sustained social media channels to engage target audiences effectively.
- Facilitated administrative processes to enhance team productivity and operational efficiency.
Certified Nursing Assistant
Visiting Angels
Palm Coast, FL
06.2015 - 11.2021
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for clients' needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Shelter Advocate
Family Life Center
Bunnell, FL
07.2018 - 03.2020
- Provided crisis intervention and support services to individuals experiencing domestic violence and sexual assault
- Facilitated client intake assessments, ensuring comprehensive understanding of needs and resources
- Developed and maintained collaborative relationships with community partners for service referrals
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Developed and maintained accurate records of programs and services.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Data entry
- Computer skills
- Office administration
Timeline
Delivery Driver
DoorDash & Spark
07.2024 - Current
Administrative Assistant
Hammock Beach Golf Resort & Spa
01.2022 - 03.2023
Caregiver
Private Home Care
04.2020 - 07.2024
Shelter Advocate
Family Life Center
07.2018 - 03.2020
Certified Nursing Assistant
Visiting Angels
06.2015 - 11.2021
Associate of Arts - General Studies
Daytona State College