Danielle Molinar
San Antonio,TX
Summary
Dedicated professional with a track record of enhancing customer satisfaction through expert store maintenance and stock replenishment. Skilled in building strong customer relationships and adept at upselling, demonstrating both reliable responsibility and a friendly demeanor. Achieved significant improvements in shopping experience by prioritizing cleanliness and organization. Enthusiastic with extensive experience in customer service and cash handling at banks or money lending institutes. Reliable and honest professional dedicated to meeting all goals
Overview
12
12
years of professional experience
Work History
Apparel Team Member
Academy Sport & Outdoors
San Antonio
05.2023 - Current
- Maintained clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Managed store cleanliness standards during opening or closing shifts, ensuring a welcoming environment for customers at all times.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Capitol Federal Savings Bank
Topeka, KS
05.2018 - 08.2023
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for bank and its customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Merchandising and Customer Assistant
Sears
Topeka, KS
04.2013 - 09.2018
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Highland Park High School
Topeka, KS05.2003
Skills
- Store maintenance
- Stock replenishment
- Friendly and Helpful
- Reliable and Responsible
- Upselling strategies
Timeline
Apparel Team Member
Academy Sport & Outdoors
05.2023 - Current
Customer Service Representative
Capitol Federal Savings Bank
05.2018 - 08.2023
Merchandising and Customer Assistant
Sears
04.2013 - 09.2018
High School Diploma -
Highland Park High School