Danielle Mongeon
Lehi,UT
Summary
Detail-oriented claims processing professional with expertise in customer service, documentation management, and data analysis. Proven track record of mentoring junior adjusters and collaborating effectively to streamline claims operations. Dedicated claims expeditor with strong skills in insurance policy review and documentation management. Experienced in utilizing claims management software to enhance operational efficiency. Committed to delivering exceptional customer service and supporting team development. Results-driven claims expeditor known for exceptional communication and analytical skills. Adept at mentoring junior staff and ensuring accurate claims processing. Ready to leverage expertise to enhance team performance and improve policyholder satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Expeditor
Auto-Owners Insurance Company
Draper, Utah
10.2021 - Current
- Handle single-party claims.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Reviewed insurance policies to determine coverage and eligibility for claims submission.
- Communicated claim decisions clearly to policyholders and provided support during the process.
- Utilized claims management software to track progress and update case files efficiently.
- Mentored junior adjusters on best practices for evaluating and processing claims effectively.
- Maintained accurate documentation of all claim activity within designated system.
- Help the support staff when needed: answer phones, code, and assign claims.
Unit Specialist
Auto-Owners Insurance Company
Draper, UT
05.2017 - 10.2021
- Code and assign claims to adjusters.
- Answer phones.
- Open, sort, scan, and index incoming mail.
- Process outgoing mail.
- Pay vendor invoices.
- Created spreadsheets and trackers for management.
- Assisted team members with daily tasks to maintain smooth operations.
- Trained new staff on procedures and company policies effectively.
Education
Some College (No Degree) -
Santiago Canyon College
Orange, CASkills
- Claims processing
- Insurance policy review
- Documentation management
- Claims management software
- Data analysis
- Customer service
- Vendor invoicing
- Mail processing
- Claims coding
- Effective communication
- Attention to detail
- Team member training
Certification
- AINS: Associate in General Insurance
- AIC: Associate in Claims
- LPCS: Legal Principle Claim Specialist
- ACLA: Automobile Claim Law Associate
Affiliations
- Reading
- Crocheting (and currently teaching myself how to knit)
- Kayaking and paddle boarding
References
References available upon request.
Timeline
Claims Expeditor
Auto-Owners Insurance Company
10.2021 - Current
Unit Specialist
Auto-Owners Insurance Company
05.2017 - 10.2021
Some College (No Degree) -
Santiago Canyon College
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