DANIELLE M. OSBORNE
Wilmington
Summary
Results-oriented Account Executive and Operations Professional with 20 years of experience in cultivating executive-level relationships across diverse sectors. Expertise in account management, project management, and sales operations, delivering client satisfaction and driving revenue growth. Skilled in managing complex projects and fostering cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Customer Service / Account Executive
Meridien Marketing
Wilmington
09.2013 - Current
- Cultivated relationships with Middle East designers, architects, and trade professionals, generating over $1 million in annual revenue.
- Managed international client accounts, delivering projects on time and within scope.
- Facilitated client and vendor communications, resolving issues efficiently to maintain strong relationships.
- Streamlined order processing and coordinated production timelines and delivery schedules to improve customer satisfaction.
- Provided regular project updates and reporting throughout sales processes.
- Maintained documentation of project plans, timelines, and deliverables to ensure transparency.
- Developed new business through trade shows, networking, and international travel opportunities.
- Prepared competitive quotations balancing quality, cost, and client expectations.
Operations Manager
Wilmington Hammerheads
Wilmington
04.2012 - 09.2013
- Oversaw daily business operations for professional soccer organization, ensuring smooth functionality.
- Directed hiring, training, and supervision of interns and game-day staff.
- Produced and executed game-day operations, including scripts, production schedules, and referee timelines, enhancing overall event efficiency.
- Coordinated team travel logistics for USL PRO competitions, facilitating timely arrivals and departures.
- Coordinated hospitality services for corporate sponsors and VIP guests.
- Facilitated communication between players, visiting teams, referees, and trialists, ensuring clear information exchange.
- Served as the primary contact between Wilmington Hammerheads and City of Wilmington, fostering collaboration.
Account Executive, Corporate Partnerships
D.C. United
Washington
06.2007 - 12.2011
- Fulfilled sponsorship agreements and nurtured executive relationships with major corporate partners.
- Developed and implemented sponsorship activation strategies that maximized partner return on investment.
- Oversaw high-profile accounts including adidas, American Airlines, Budweiser, GEICO, Johns Hopkins Kimmel Cancer Center, and Verizon Wireless.
- Executed promotional campaigns while overseeing game-day marketing operations to enhance partner visibility.
- Coordinated premium hospitality experiences for corporate partners at RFK Stadium, strengthening partner engagement.
- Managed nonprofit partnerships and cause-marketing initiatives, including the successful Red Card Cancer fundraising campaign.
- Collaborated across departments to execute branding initiatives and partnership activations.
Operations Coordinator
Velocity Sports Performance
Alexandria
05.2006 - 06.2007
- Coordinated facility scheduling and operational logistics to optimize resource allocation and enhance service delivery.
- Managed daily operational functions including payroll, insurance administration, pricing, billing, and human resources.
- Monitored profit and loss reporting to identify trends and inform financial strategy.
- Developed new business opportunities through strategic relationship building and targeted sales initiatives.
- Helped position the facility as one of the organization's leading revenue-producing locations.
Receptionist
D.C. United
Washington
09.2005 - 05.2006
- Managed front office operations and served as the first point of contact for guests and callers.
- Executed diverse administrative and clerical tasks to support multiple departments effectively.
- Managed office supply inventory and maintained administrative records for efficient office operations.
- Coordinated game-day logistics, managed volunteer efforts, and supported box office operations.
Education
Bachelor of Arts - Parks and Recreation, Leisure Service Management Option
University of North Carolina Wilmington
Wilmington, NC12-2005
Skills
- Customer Service Excellence
- Account Management
- Client Relationship Management
- Project Management
- Sales Operations
- Business Development
- Trade Shows & International Sales
- Event & Hospitality Management
- Executive Relationship Management
- Vendor Management
- Contract Fulfillment
- Microsoft 365
- Oracle NetSuite
Professional Recommendation
"Danielle is an exceptional employee with a fantastic work ethic. She excels in all aspects of her job including client relations, project management and operational follow-through. She is both proactive and capable of crisis management. Her talents are surpassed only by her incredible demeanor. I recommend Danielle enthusiastically.", Stephen Zack, Executive Vice President, D.C. United
Timeline
Customer Service / Account Executive
Meridien Marketing
09.2013 - Current
Operations Manager
Wilmington Hammerheads
04.2012 - 09.2013
Account Executive, Corporate Partnerships
D.C. United
06.2007 - 12.2011
Operations Coordinator
Velocity Sports Performance
05.2006 - 06.2007
Receptionist
D.C. United
09.2005 - 05.2006
Bachelor of Arts - Parks and Recreation, Leisure Service Management Option
University of North Carolina Wilmington