DANIELLE MURA
Ridgefield,WA
Summary
Dynamic Veterinary Assistant with a robust background in patient care and team leadership, dedicated to delivering exceptional veterinary services. Expertise in conflict resolution and client education fosters strong relationships, ensuring high-quality medical care and client loyalty. Proficient in venipuncture and triage, committed to enhancing the well-being of pets through compassionate care and effective communication strategies. A proactive team player focused on continuous improvement in veterinary practices and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Assistant/Shift Lead
Banfield Pet Hospital
Vancouver, USA
02.2017 - Current
- Daily responsibilities as Shift lead include:
-Client communication
-Conflict resolution
-Team support
-Supply ordering
-Interviewing for job candidates.
-Check MWI daily, budgeting, para labor.
-Medical equipment troubleshooting, scheduling maintenance.
- Daily responsibilities as a veterinary assistant, include patient care, surgery monitoring, blood collection, dental cleaning.
Veterinary Assistant/ ER
Columbia River Veterinary Specialist
Vancouver, USA
07.2024 - 05.2026
- In this role skills utilized include, communication with clients, restraint for exams, sampling and triaging.
- Patient care in both ICU and outpatient.
- Triaging incoming patients.
- Discharge patients. Discuss medications and at home care.
Patient Care Coordinator
Option Care Health
Tualatin, USA
03.2015 - 09.2016
- Job responsibilities included calling patients to set up home infusion appointments with traveling nurses.
- Creating schedules for nurses.
- Scheduling in office appointments for clients.
Education
High School Diploma -
David Douglas HS
Portland, OR6 2005
Veterinary Assistant Certification - Veterinary Science
Animal Behavioral College
Arizona City, AZSkills
- Management
- Computer Operation
- Front Desk
- Conflict Management
- Clerical Experience
- Multi-line Phone Systems
- Budgeting
- Hospital Experience
- Laboratory Experience
- Medical Terminology
- Pre-anesthetic preparation
- Diagnostic imaging
- Medication administration
- Procedure support
- Client education
- Post operative care
- Appointment scheduling
- Urgent care
- Reception duties
- Patient flow management
- Medical record-keeping
- Triage
- Venipuncture
- Patient Care
- Anatomy Knowledge
- Phlebotomy
- Medical Imaging
- Nursing
- Veterinary Technician Experience
- Experience Administering Injections
- Reception support
- Emergency and preventive care
- Surgical procedures and support
- Veterinary standards and procedures
- Surgical assistance
- Anesthesia monitoring
- Radiology techniques
Certification
Veterinary Medical Clerk License
Veterinary Assistant Certification
CPR Certification
Timeline
Veterinary Assistant/ ER
Columbia River Veterinary Specialist
07.2024 - 05.2026
Veterinary Assistant/Shift Lead
Banfield Pet Hospital
02.2017 - Current
Patient Care Coordinator
Option Care Health
03.2015 - 09.2016
Veterinary Assistant Certification - Veterinary Science
Animal Behavioral College
High School Diploma -
David Douglas HS
References
- Jordan Badden, Practice Manager, Banfield Pet Hospital, jordan.badden@banfield.com
- Noble Snyder, Veterinary Technician, Banfield Pet Hospital, noble.petersen@banfield.com
- Kelly Warner, DVM, Banfield Pet Hospital, kelly.warner2@banfield.com
- Amanda Linares, Veterinary Technician Supervisor, Columbia River Veterinary Specialist, amandarose1094@yahoo.com