Danielle Murray
Bentonville,Arkansas
Summary
Dynamic customer service professional with a proven track record of elevating customer satisfaction and sales at P.F. Chang's through expert POS system use and exceptional interpersonal skills. Excelled as a Lead Barista at Starbucks, showcasing unparalleled efficiency and customer service, leading to repeated recognition as employee of the month. Specializes in staff management and cash handling, consistently achieving top performance scores.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
P.F. Changs
12.2020 - 08.2024
- Consistently made first place weekly on performance score chart.
- Served food in a fast pace restaurant with high service expectations.
- Became a P.F. Chang's Certified trainer
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders-Aloha.
Manager/ Head Waitress
Powerhouse Seafood and Grill
03.2018 - 12.2020
- Organized and supervised special events in restaurant including receptions, celebrations, and corporate luncheons.
- Trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with many customers and had regulars.
- Was responsible for cash deposits, payroll, and accounts payable.
Sales Associate
Planet Fitness
01.2017 - 12.2017
- Upsold gym memberships, tanning lotions, and Planet Fitness merchandise.
- Maintained a clean and friendly environment.
- Was awarded employee of the month multiple times over the course of working there for a year for exceeding sales expectations.
Lead Barista
Starbucks
11.2015 - 12.2016
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Was rarely taken off the bar position because of speed and efficiency.
Education
Bachelor of Human Environmental Science - Hospitality Management
University of Arkansas, Fayetteville
Fayetteville, AR05.2021
Skills
- POS systems knowledge
- Detail oriented
- Cash handling and management
- Staff management
- Customer service
- Strong interpersonal skills
Certification
- Servsafe Certified
- P.F. Chang's Certified Hospitality Trainer
Timeline
Server
P.F. Changs
12.2020 - 08.2024
Manager/ Head Waitress
Powerhouse Seafood and Grill
03.2018 - 12.2020
Sales Associate
Planet Fitness
01.2017 - 12.2017
Lead Barista
Starbucks
11.2015 - 12.2016
Bachelor of Human Environmental Science - Hospitality Management
University of Arkansas, Fayetteville