DANIELLE MYRICK
Conklin,NY
Summary
Ambitious operations client service supervisor with over 10 years of experience in a mid-scale plumbing company. Implemented quality cost control measures to ensure accuracy and profitability. Proven strengths in customer service with a recognized ability to work in a dynamic environment with a professional attitude and dedication to quality with strong follow-through skills. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
Work History
Amazon Associate – Sort
Amazon Delivery Station Warehouse
06.2023 - Current
- Receive, scan and stow inventory fast and effectively to prepare packages for delivery
- Inspect outgoing inventory to verify accuracy and prevent errors
- Check packages for damage and handle them according to standard procedures
- Manage product staging to efficiently transfer items between receiving, storage and shipping locations
- Place incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Load, unload and move packaged merchandise to and from various storing and staging locations to prepare for daily deliveries
- Assist delivery drivers with package returns from their daily routes.
Housekeeping
The Pearl of Crystal Lake
07.2022 - 11.2022
- Cleaned and disinfected common areas and resident rooms daily to maintain a safe and healthy environment
- Employed deep cleaning techniques for high-use areas in need of additional sanitation
- Emptied and sanitized wastebaskets and resident linen baskets daily to reduce the spread of germs and always ensure cleanliness and freshness in guest rooms
- Led daily update meetings with the head of department to ensure critical information was being communicated and distributed with team members to ensure residents' priority needs were being met
- Changed bed linens for residents daily
- Properly handled chemicals in compliance with health and safety regulations as well as keeping inventory of all supplies and equipment
- Always maintained pleasant interactions with the residents and their family members and assisted with any requests needing to be met, within my housekeeping capabilities.
Amazon FC Associate – Inbound Stow
Amazon Fulfillment Warehouse
01.2022 - 06.2022
- Responsible for picking, scanning, and stowing incoming merchandise into robotic storage pods in a fast and efficient approach
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents
- Adhered closely to safety procedures in daily operations and reported hazards and accidents to management
- Organized and stored items in the warehouse using pallet jacks
- Cross-trained new associates on proper stow policies and procedures as well as order picking and packing
- Consistently met and exceeded rate expectations while working in a fast and effective manner.
Operations – Client Service Supervisor
All Star Plumbing Services Inc.
04.2008 - 03.2021
- Determined staffing requirements, interviewed, hired and trained new employees, as well as oversaw those personnel processes
- Directed and coordinated activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Maintained business records by updating customer information with use of a database
- Established and implemented departmental policies, goals, objectives and procedures
- Streamlined environmental management and sustainability programs addressing issues such as recycling, conservation and waste management
- Managed staff, prepared work schedules and assigned specific duties
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Actively supported field service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Oversaw and assisted with daily operations of field technicians, including dispatch of emergency orders
- Maintained daily schedules and routes of field technicians
- Facilitated the successful resolution of hundreds of customer disputes with over 95 percent satisfaction rate
- Responded to customer inquiries via phone, email and chat in a timely and professional manner
- Made service and product recommendations to customers based on their concerns and needs.
Education
Associate of Applied Science in Business -
Gateway Technical College
Elkhorn, WI06.2008
Highschool Diploma -
St. Petersburg High School
St. Petersburg, FL06.2004
Skills
- Managing high-volume client inquiries
- Risk and Compliance
- Fleet Management
- Business and cost analysis
- Utilization of MS Office suite
- Strong organizational skills
- Self-sufficient / self-motivator
- Account management
- Superior Customer Service
- Verbal and written communication
- Motivated team player
- Forward-thinking
- De-escalation techniques
- Route Management
- Problem-solving abilities
- Fluent in Data-entry & management
- Permit processing
- Project management
- Customer Driven
Timeline
Amazon Associate – Sort
Amazon Delivery Station Warehouse
06.2023 - Current
Housekeeping
The Pearl of Crystal Lake
07.2022 - 11.2022
Amazon FC Associate – Inbound Stow
Amazon Fulfillment Warehouse
01.2022 - 06.2022
Operations – Client Service Supervisor
All Star Plumbing Services Inc.
04.2008 - 03.2021
Associate of Applied Science in Business -
Gateway Technical College
Highschool Diploma -
St. Petersburg High School
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