Hayley Robinson
Conklin,NY
Summary
Dedicated criminal justice graduate seeking a parole officer position to utilize skills in risk assessment, rehabilitation support, and community safety to effectively supervise and guide parolees in their reintegration process.
Overview
5
5
years of professional experience
Work History
Community Impact Intern - Trails Without Limits Program
Pace University
- Worked with diverse populations, providing them with a guided experience hiking on trails
- Assisted hikers with adaptive equipment, focusing on inclusivity and accessibility
- Attended and presented at community outreach events, publicizing the Trails Without Limits Program
- Trained and managed volunteers, ensuring successful coordination of park clean-up projects.
- Maintained trails, ensuring a safe experience for participants
Service Desk Customer Service
Wegmans
01.2023 - Current
- Maintained accurate records and documentation.
- Addressed customer needs and resolved issues, demonstrating excellent problem-solving skills
- Assisted in handling customer complaints with professionalism and empathy
- Applied conflict resolution and de-escalation skills with customers and team members
- Maintained a clean, organized workspace and supported other departments as needed
Floral/Service Team Leader
Wegmans
02.2020 - 01.2023
- Managed a team of employees, focusing on efficiency and task prioritization
- Implemented new processes that streamlined workflow and increased overall productivity
- Coordinated fundraisers and led community events, demonstrating leadership and strong public relations skills
- Modeled proper procedures and practices, and enforced company rules and procedures with team employees
- Maintained inventory records, projected and submitted department orders
Education
Bachelor’s Degree in Criminal Justice -
Pace University
08.2024
Legal Office Assistant Diploma -
Bryant & Stratton College
02.2022
Associate in Liberal Arts and Individual Sciences -
SUNY Broome Community College
Binghamton, NY12.2017
Skills
- Team leadership and management
- Conflict resolution and de-escalation skills
- Knowledge of criminal justice system and parole procedures
- Familiarity with risk assessment tools
- Understanding of substance abuse and mental health issues
- Crisis intervention skills
- Effective communication and interpersonal skills
- Community outreach and event coordination
- Knowledge of Microsoft Office Suite and legal software
- Typing speed: 88 WPM
Timeline
Service Desk Customer Service
Wegmans
01.2023 - Current
Floral/Service Team Leader
Wegmans
02.2020 - 01.2023
Community Impact Intern - Trails Without Limits Program
Pace University
Bachelor’s Degree in Criminal Justice -
Pace University
Legal Office Assistant Diploma -
Bryant & Stratton College
Associate in Liberal Arts and Individual Sciences -
SUNY Broome Community College
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