TAMARA JEAN FRANCOIS
Summary
Motivated and results-driven professional with a strong foundation in sales, customer engagement, and strategic communication. Proven ability to exceed sales goals through upselling and delivering value-added solutions, ranking as the #1 Sales Associate at Boost Mobile. Adept at quickly learning complex information, adapting to dynamic environments, and building lasting relationships with team members and stakeholders. Demonstrates an entrepreneurial mindset, ownership over projects, and a passion for innovative, customer-centric solutions. Excited to grow within a collaborative, performance-oriented environment and contribute to a world-class brand. Open to relocation and committed to continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Community Impact Intern
United Way Miami
06.2025 - Current
- Applied a results-driven and innovative mindset when creating the concept for a National Intern Day video campaign, showcasing intern contributions to enhance brand engagement and internal morale.
- Participated in emergency management coordination meetings, policy discussions, and resilience-building workshops.
- Took ownership of independent research tasks and policy tracking related to public funding and resilience programs, delivering results on short timelines.
- Supported an emergency management project in partnership with Verizon
- Participated in FEMA trainings, simulations and emergency management workshops, gaining hands-on experience with crisis response, communication strategy, collaboration and stakeholder engagement.
- Drafted meeting notes, event summaries, and policy research briefs for internal planning use.
- Strengthened written and verbal communication skills while contributing to a mission-focused, team-oriented work environment.
Sales Associate
Boost Mobile
10.2021 - 06.2022
- Demonstrated entrepreneurial mindset by self-identifying new sales opportunities and acting on them.
- Sold over 100 cell phones and 1,000 dollars in accessories a month.
- Ranked as the #1 Sales Associate several times, due to consistent high performance in upselling phones, plans, and accessories.
- Adapted quickly to frequent product changes, promotions, and customer concerns in a fast-paced retail environment.
- Delivered value-added solutions to meet customer needs, increasing satisfaction and long-term engagement
- Actively supported a results-driven culture by increasing accessory sales by 65% and upselling premium devices, data plans, and add-ons, which increased overall store revenue.
Education
Master of Public Administration -
Florida International University
Miami, Florida06.2025
Bachelor of Arts - Psychology
Florida International University
Miami, Florida04.2024
Skills
- Hard worker
- Interpersonal communication
- Time management
- Motivated mindset
- Social media strategy development
- Efficient at acquiring new skills
- Strong understanding of product details
- Crisis management
- Results Driven
- Active listening skills
- Team collaboration
- Marketing communications strategies
- Problem-solving skills
- Adaptability and flexibility
Timeline
Community Impact Intern
United Way Miami
06.2025 - Current
Sales Associate
Boost Mobile
10.2021 - 06.2022
Bachelor of Arts - Psychology
Florida International University
Master of Public Administration -
Florida International University
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