Danielle Nanez
Tampa,FL
Summary
Knowledgeable escrow Closer with comprehensive background in escrow processes and closing transactions. Successfully facilitated numerous real estate closings, ensuring all documents were accurate and compliant. Demonstrated expertise in managing client relationships and coordinating with various stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Escrow Closer
Lennar Title
Tampa, FL
08.2024 - Current
- Certified notary
- Disbursed files
- Review recordings
- Post closed files
- Reviewed title commitments
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Coordinated and distributed disclosures, schedules, and other closing documents.
- Expedited urgent transactions by prioritizing tasks effectively and coordinating closely with all relevant stakeholders.
- Softpro experience
Escrow Assistant/Escrow Closer
Vintage Title Company
Tampa, FL
10.2021 - 08.2024
- Conduct closings, submit updates on title commitments, lender title requests, disburse funds and wires to buyers and realtors, balance out closing disclosures and view documents with buyers, order surveys and termite reports, warehouse and audit files.
Escrow Assistant
DHI Title
Tampa, FL
11.2018 - 10.2021
- Assist with disbursing realtor, commission, HOA checks.
- Warehouse and audit files
- Assist escrow closers with filing, fed ex, buyers and sellers requirements.
Sales Associate
ALDI
Tampa, FL
02.2018 - 11.2018
- Prepared merchandise for sales floor.
- Developed positive customer relationships through friendly greetings and excellent service.
- Accepted and processed returns.
- Prioritized and accomplished wide range of tasks each shift.
- Organized racks and shelves to maintain the visual appeal of the store.
Shift Leader
Church's Chicken
Tampa, FL
04.2011 - 02.2018
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Assigned daily tasks to employees and monitored activity and task completion.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Accurately logged all daily shipping and receiving orders.
Assistant Manager
Things Remembered
Tampa, FL
10.2006 - 04.2011
- Interacted with customers as they entered the store to determine what their needs were.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Followed up with over 20 customers each week to verify that they were satisfied with purchases.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Technical - Dental
Remington College
Tampa, FL07.2010
High school diploma or GED - undefined
Ethline Williams Prep School
Tampa, FL05.2006
Skills
- SALES TRAINING
- CUSTOMER SERVICE (10 years)
- CLOSING (7 years)
- INVENTORY
- Customer Care
- Customer Support
- Escrow Closer
- Interviewing
- Softpro Experience
Certification
- Certified Notary Public
- Driver's License
Timeline
Escrow Closer
Lennar Title
08.2024 - Current
Escrow Assistant/Escrow Closer
Vintage Title Company
10.2021 - 08.2024
Escrow Assistant
DHI Title
11.2018 - 10.2021
Sales Associate
ALDI
02.2018 - 11.2018
Shift Leader
Church's Chicken
04.2011 - 02.2018
Assistant Manager
Things Remembered
10.2006 - 04.2011
Technical - Dental
Remington College
High school diploma or GED - undefined
Ethline Williams Prep School