Danielle Nelson
Boise,ID
Summary
System Analyst with a robust 22-year track record, adept at driving significant IT enhancements and system integrations within a top-tier healthcare network. Recognized for developing forward-thinking solutions that elevate operational efficiency and data integrity, while strategically advancing IT infrastructure to ensure exceptional system functionality and user satisfaction. Proven mentor and leader, committed to fostering a culture of high performance and continuous improvement in healthcare IT.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT System Analyst II
St. Luke's Health System
Boise, Idaho
09.2003 - 04.2023
- Orchestrated quarterly review and enhancement of Epic Nova notes and Health Information Management (HIM) requests
- Efficiently modified and built work queues and reports
- Managed inbound and outbound interfaces from Epic for third-party HIM applications
- Troubleshot and resolved system issues
- Analyzed data and configured API and HL7 interfaces for data mapping
- Drove initiatives that led to a $1,000,000 ROI through system-wide application improvements
- Provided critical support for VDI and Citrix deployment, boosting system reliability
- Managed complex billing issue resolutions, ensuring accuracy and compliance
- Optimized database management, increasing data retrieval efficiency
- Led training sessions for new software, enhancing team competencies
- Refined system testing procedures to minimize errors pre-deployment.
Manager and System Administrator
St. Luke's Health System
Boise, ID
04.2001 - 09.2003
- Oversaw transcription, coding, and delivery systems at St
- Luke's Health System
- Successfully led HIM application upgrades within budget and timeframe
- Collaborated with cross-functional teams to resolve complex computer issues
- Implemented targeted training to enhance employee performance
- Boosted morale and productivity through employee recognition events
- Mentored staff, fostering a culture of continuous improvement and teamwork
- Managed system administration with a keen focus on security and uptime.
Education
Bachelor of Science (BS) - Health Information Management
Boise State University
Skills
- Gather Project Requirements
- Customer Support and Communication
- Test Plans and Scripts
- SQL
- IT Project Management
- Configuration Management
- Data Mapping
- Claims Resolution
- Dragon Naturally Speaking
- Implementation and Upgrades to Software Systems
- Liaison between IT, End-users, and Vendors
- Strategic Planning
- Manage and Support Computer Systems
- Document Management Systems
- Technical Documentation
- 3M HDM & CRS Coding
Certification
Epic, Release of Information
Highlighted Contributions
- Lead implementation of a streamlined Health Information Management supporting multiple hospitals, facilities, and 100's of clinics while supporting current hospital systems, easing and resolving any issues as they arise.
- Perform technical support and troubleshooting for system wide applications via phone, remote desktop, and desk-side, ensuring all problems are fixed in a friendly, courteous, and timely manner.
- Liaise with System Engineers to troubleshoot and deploy 3M HDM, Epic Coding, and Softmed over Citrix and VDI for remote users.
Volunteer Experience
Veterans of Foreign War of the United States; Post 63
Timeline
IT System Analyst II
St. Luke's Health System
09.2003 - 04.2023
Manager and System Administrator
St. Luke's Health System
04.2001 - 09.2003
Bachelor of Science (BS) - Health Information Management
Boise State University