DANIELLE NESTOR
FREDERICK,MD
Summary
Dedicated, patient-focused Surgical Technician equipped with a Associates of Science Degree in General Studies and advanced certifications in phlebotomy ,breathing and life support, administering medications and first aid. Extensive experience gained through clinical rotations at top-rated medical facilities and specifically in the areas of General Surgery. Compassionate and enthusiastic team player devoted to providing highest levels of care and displaying empathy to diverse populations.
Overview
17
17
years of professional experience
Work History
Server
Buckeyestown Pub
Buckeystown, MD
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Phlebotomist Technician
Frederick Health
Frederick, MD
03.2022 - 02.2024
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Medical Office Receptionist
Cardiovascular Specialists of Frederick
Frederick, MD, USA
09.2019 - 01.2021
- Responsible for various clerical functions, reception, registration, verification of insurance, collection of co-pays, scheduling appointments, answering high volume phone calls
- Interacted with all patients by providing exceptional, nurturing disposition
- Interacted with Physicians, Referring Physicians and other Medical Office staff
Credit & Collections Representative
Wells Fargo Home Mortgage
Frederick, MD, USA
10.2008 - 02.2017
- Processes and verifies applications for credit and solicits payments on overdue accounts
- Assisting customers with payment plans
- Keeping records of all delinquent account, incomplete files and credit risks
Call Center Supervisor
Marketing Research and Resources
Frederick, MD, USA
05.2007 - 08.2008
- Hiring, training, and preparing call center representatives to give exceptional customer service skills
- Responsible for evaluations for call center representatives
- Respond to customer questions, concerns and complaints
- Monitored calls
- Provided feedback during coaching sessions
Education
Associate of Science - Surgical Technician
Frederick Community College
Frederick, Maryland10.2024
High School Diploma - General Arts
Thomas Johnson High School
Frederick, Maryland05.1997
Skills
- CPR Certified
- First-aid Certified
- Phlebotomist
- Ability to work under stressful/emergency situations
- Physical Stamina
- Exceptional Communication Skills
- Empathy
- Works well with others
- Able to work efficiently and accurately
Timeline
Server
Buckeyestown Pub
05.2024 - Current
Phlebotomist Technician
Frederick Health
03.2022 - 02.2024
Medical Office Receptionist
Cardiovascular Specialists of Frederick
09.2019 - 01.2021
Credit & Collections Representative
Wells Fargo Home Mortgage
10.2008 - 02.2017
Call Center Supervisor
Marketing Research and Resources
05.2007 - 08.2008
Associate of Science - Surgical Technician
Frederick Community College
High School Diploma - General Arts
Thomas Johnson High School