Danielle Norman
Nacogdoches,TX
Summary
Dynamic Quality Analyst with a proven track record at Etech, excelling in QC testing and audit processes. Adept at fostering collaboration and continuous improvement, I effectively reported metrics to leadership, enhancing team performance. My strong communication skills and commitment to quality have consistently driven successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Etech-Etech Insights-SWBC
08.2021 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reported progress, test metrics and results to leadership.
Customer Service Representative
Etech-SWBC Customer Service
11.2018 - 08.2021
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Fiber Locator
Etech-Fiber Locate
05.2017 - 11.2018
- Reviewed maps to identify locations for and sizes of underground utilities
- Worked effectively in fast-paced environments.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ10-2025
High School Diploma -
Corrigan-Camden High School
Corrigan, TX05-1999
Skills
- QC testing
- Audit processes
- Continuous improvement
Timeline
Quality Analyst
Etech-Etech Insights-SWBC
08.2021 - Current
Customer Service Representative
Etech-SWBC Customer Service
11.2018 - 08.2021
Fiber Locator
Etech-Fiber Locate
05.2017 - 11.2018
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Corrigan-Camden High School