Danielle Nunez
Maya Latin Kitchen
Sandston,USA
1
Language
6
years of professional experience
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Manager
2 Years 2 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Trained and mentored staff on customer service excellence and operational procedures.
- Led front-of-house operations, ensuring seamless guest experiences and high service standards.
- Developed staff schedules to optimize coverage during peak service hours, enhancing productivity.
- Collaborated with kitchen staff to synchronize food delivery with dining room operations, improving service flow.
- Managed inventory levels for front-of-house supplies, ensuring availability while minimizing waste.
- Conducted regular performance evaluations to identify training needs and drive employee development initiatives.
- Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Patient Access Representative
6 Months- Explained various admission forms and policies, acquiring signatures for consent.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed new team members on correct procedures for operations.
Housekeeping Attendant
2 Years 5 Months- Organized supplies for use based on expected customer needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed trash from rooms and replaced liners to wastebaskets.
- Informed supervisor when supplies were low.
Hostess
1 Year 5 Months- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Some College (No Degree) - Online Veterinary Assistant
Skills
Microsoft Office
Helpful and Service-Oriented
Building Rapport and Credibility
Organized and Detail-Oriented
Phone and Email Etiquette
Database Search and Data Entry Skills
Training Coordination
Problem-Solving
Spanish Fluency
Cultural Awareness and Sensitivity
Customer service
Team leadership
Time management
Decision-making
Documentation and reporting
LANGUAGES
Spanish: Native/Bilingual
Timeline
Manager
Maya Latin Kitchen
06.2024 - CurrentRead More
Patient Access Representative
VCU Health System
01.2023 - 07.2023Read More
Hostess
Sedona Taphouse
04.2021 - 09.2022Read More
Housekeeping Attendant
Redlee Inc
07.2020 - 12.2022Read More
University of Richmond
Some College (No Degree) from Online Veterinary Assistant
Read More