Danielle Olague

• 2022- Current- Director of Operations
• 2020-2022: Practice Manager
• Payroll - Complete Payroll in a timely manner, assisted therapists in logging their time in by hand, recently moved to Quickbooks. Communicated discrepancies in time to the correct individual, and to the CEO.
• Scheduling - scheduled each therapist with clients for the week, and ensured schedules were sent out every week containing the assignments for each therapist. (Practice Managers have since taken this duty over)
• On-Boarding Clients - Completed the on-boarding process with each family member that inquired about Reach and our services. Communicated with families about ABA and what their families can expect.
• Coordinated with third-party billing team to ensure accurate data submission upon request, facilitating a smooth transition to in-home services in 2025.
• Communicate with In-House Billing specialist to ensure accurate data is sent to her in a timely manner.
• Input non-clinical data into treatment plans, supporting BCBAs in maintaining updated information and ensuring timely submission of treatment plans to insurance companies.
• Direct Services Provided as an RBT - When a therapist was unable to report for their shift, I would step in to work directly with the client as an RBT. During this time I provided ABA services to the client following the BCBA's treatment protocols for each individual client.
• Communicated with BCBAs regarding data and materials needed, ensuring therapists were equipped with necessary resources for effective client treatment.
• Crisis Prevention Training - I trained each therapist and BCBA on crisis prevention utilizing QBS Inc. - This ensures each therapist is trained in handling problematic behavior in a least to most restrictive manner.
• Conducting Interviews for new Therapists and BCBAs - Conduct interviews with potential new-hires.
• On-Boarding New Hires - Completed on-boarding paperwork with new hires, and distributed duties along with new hire training on procedures for their assigned client.
• Delegated duties to practice managers based on operational requirements.

Behavior and Language Treatment Center

Direct Support Therapist-

• Provided quality direct support to approximately 10 different individuals with special needs utilizing treatment protocols written by a Behavior Analyst. 4 Individuals received treatment in a group setting leaving the ratio 4:1. Other individuals received 1:1 treatment for 16 hours per day granted by the state for a level of need 9.
• Assisted clients with daily living tasks, enhancing their independence in cooking and personal hygiene.
• Completed documentation for each client, ensuring compliance with company standards and facilitating care continuity.
• Focused on skills acquisition tasks during therapy sessions to ensure improved functional communication, independent responses, and maintenance of acquired tasks.

Medication Assistant, Administration Assistant

• Transported clients to and from doctor's appointments
• Effectively communicated with health care professionals regarding treatment of patients and advocated for clients.
• Communicated with client's family regarding medical status, and changes in medication administration.
• Ensured to follow state regulations regarding medical treatment.
• Managed on-call phone communications effectively.
• Assisted with patients during medical emergencies such as seizure activity

Lone Star Day Program

• Provided ABA Therapy as a direct care RBT at a 1:1 ratio.
• Provided crisis prevention training as a QBS instructor.
• Provided training to therapists during on-boarding new hires.
• Provided assistance to the behavior analysts during evaluations, supervision 97155, and assisted in writing treatment notes to assist BCBAs with modifications.
• Provided regular updates to BCBAs on patient progress, supporting informed treatment decisions.
• Provided assistance to the owner and BLTC home managers in providing clients/staff with appropriate materials to complete their therapy sessions with.
• input data into graphs to assist BCBAs with data analysis.

Event Coordinator

• Planned and scheduled events, ensuring seamless execution and client satisfaction.
• Coordinated with the Chef about the menu items needed to fulfill the orders.
• Coordinated with bartenders about drink menus for each party.
• Presented decor options for each party, enhancing personalized client experiences.
• Front of House Manager

Interviewed candidates for waitstaff.

• Scheduled waitstaff for shifts, optimizing tip distribution among staff.
• Conducted short meetings regarding the specials of the day and assignments for each staff.
• Greeted customers upon entry, creating a welcoming atmosphere.
• Communicated effectively with chef, kitchen staff, and bartenders.