Danielle Ornelas
Miami,FL
Summary
Experienced Teller with 6 years of experience, bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality and inviting nature.
Overview
8
8
years of professional experience
Work History
Office Manager
Key Largo Dental Associates
Key Largo, Florida
07.2024 - Current
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in developing budgets for departmental expenses.
- Verifying Patients Insurance
- Rebuilding sales
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Teller
Wells Fargo
Key Largo
07.2018 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Engages in conversation with customers by actively listening and asking questions
- Answered customer inquiries regarding account balances and transaction history
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Assists customers by providing exceptional customer service
- Introducing customers to other Wells Fargo team members, as appropriate, to proactively help meet their financial needs
- Informs customers of self-service digital options (as appropriate) to make banking easier for them
- Follow policies and procedures to minimize risk
- Spends majority of the time completing Teller and simple service transactions for customers
- Work as a team to expedite processes
- Creating and updating schedules
- Order branch cash
- Make decisions and resolve issues related to the daily operations of the teller line
- Delegated operational task
Sales Associate
Van Heusen Store
Florida City
09.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintain visual presentation standards that are consistent with direction
- Manage time and prioritize tasks
- Demonstrate professional image and conduct
- Detail orientated in operations
- Maintain productivity in non-selling tasks
Education
Associate Of Business Administration - Business Administration
Miami Dade College
Miami, FL06-2025
High School Diploma -
Career Prep Academy of South Florida
Cutler Bay, Florida06.2016
Skills
- Detail Oriented
- New Teller Training
- Exceptional Customer Service
- Active Listening
- Team Leader
- Fraud Detection
- Customer Relationship Building
- Cash Handling
- Relationship building and management
- Excellent time management skills
- Regulatory Compliance
- Excellent communication skills
- Referral management
- Risk management evaluation background
References
- Lina Figueroa, Premier Banker at Wells Fargo, 786-259-5182
- Gehan Masoud, Former Service Manager at Wells Fargo; Currently at CitiBank, 305-215-9863
- Adrian Nodal, Business Banker at Wells Fargo, 786-715-7046
- Ted Benbow, General Manager, Vice President & Co-owner at Electric Cord Set, 305-393-0363
- Jesus Moya, Branch Manager at Wells Fargo, 832-603-7105
- Michael Byars, Owner of Pirates Cove & Florida Keys Visitor Center, 901-494-8317
Timeline
Office Manager
Key Largo Dental Associates
07.2024 - Current
Teller
Wells Fargo
07.2018 - 07.2024
Sales Associate
Van Heusen Store
09.2016 - 08.2018
Associate Of Business Administration - Business Administration
Miami Dade College
High School Diploma -
Career Prep Academy of South Florida