Danielle Osborne
Red Rock,AZ
Summary
Professional Practitioner with significant experience and readiness for impactful roles. Expertise in delivering high-quality outcomes and adapting to varied demands. Strong collaborator focused on achieving team goals and fostering supportive work environments. Skilled in problem-solving, client care, and effective communication. Reliable and flexible, ensuring consistent performance in dynamic settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurturing Parenting Practitioner
Casa De Los Ninos
Tucson, AZ
12.2021 - Current
- Facilitated individual parenting sessions to support family needs and child development.
- Collaborated with individual families to develop tailored family nurturing plans.
- Monitored client progress on a weekly basis, documenting behavioral changes and developmental outcomes.
- Implemented evidence-based practices to enhance service support effectiveness.
- Provided crisis intervention resources, to ensure safety and support for families.
- Evaluated program effectiveness, recommending improvements based on client feedback on a quarterly basis.
- Established strong relationships with families to foster trust and engagement in the program processes during the service period.
- Excelled in time management skills, enabling the completion of all daily tasks were completed in a timely manner.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals and outcomes.
- Increased family satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Conducted weekly stages of change assessments of parents' physical, emotional, social, and environmental factors.
- Managed complex caseloads while ensuring the highest level of service support for each family assigned.
- Participated in continuing education and professional development to enhance expertise and skills on a quarterly basis.
Administrative Assistant
Casa De Los Ninos, In Home Services
Tucson, AZ
11.2017 - Current
- Streamlined communication between families and service providers, enhancing information flow.
- Maintained electronic health record systems for efficient document retrieval and record including the State of Arizona system for Department of Child Safety.
- Assisted in the preparation of documentation needed for programs.
- Trained new administrative staff on office procedures and software applications.
- Implemented process improvements that assisted in the overall organization of program work flow.
- Oversaw inventory management of office supplies, ensuring adequate stock levels when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies through HIPPA and electronic health record system.
- Ensured accurate record-keeping with thorough data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by Supervisor or other executives, contributing research findings or coordinating event logistics as needed.
Office Manager/Project Administrator
BFL Construction Company, Inc.
Tucson, AZ
02.2011 - 11.2017
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and travel arrangements for executive staff and owner.
- Managed vendor relationships, maintaining billing to improve service delivery and ensure timely production.
- Monitored office supply inventory, ensuring timely replenishment to support uninterrupted operations.
- Implemented office policies and procedures, enhancing compliance and operational effectiveness.
- Assisted project coordination efforts for various construction projects, ensuring alignment with timelines and budgetary constraints.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated with IT department to upgrade or address repairs of office technology, enhancing overall efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZSkills
- Coordinating referrals
- Organizational skills
- Data entry
- Clear oral/written communication
- Client intake
- Document management
- Conflict management
- Clerical support
- Parent and family education
- Staff collaboration
- Trauma informed collaboration
- Scheduling and calendar management
Certification
- Certified Nurturing Parenting Practitioner, State of Arizona
Timeline
Nurturing Parenting Practitioner
Casa De Los Ninos
12.2021 - Current
Administrative Assistant
Casa De Los Ninos, In Home Services
11.2017 - Current
Office Manager/Project Administrator
BFL Construction Company, Inc.
02.2011 - 11.2017
High School Diploma -
Palo Verde High Magnet School