Danielle Osborne
Tucson,AZ
Summary
Detail-oriented Administrative Professional with 10+ years of experience supporting operations, managing complex workflows, and keeping teams running smoothly. Known for clear communication, discretion, and anticipating needs before they become problems. Thrives in diverse environments where operation and reliability matter most.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Legal Assistant
Kinghorn Law Financial
Tucson, AZ
05.2026 - 09.2026
- Managed client records and organized confidential case files for retrieval.
- Coordinated calendars and appointments to support attorney schedule.
- Reviewed documents for completeness and corrected issues before submission if applicable.
- Prepared materials for meetings and client signings using established office procedures.
- Maintained secure document storage and updated matter information across case management systems.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Facilitated communication between attorneys and clients by scheduling meetings, providing updates, and relaying critical information.
- Managed high-volume workload while maintaining attention to detail such as renduring custom client videos or summarizing prepared documents.
- Facilitated resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing attorney reviewed assistance.
Nurturing Parenting Practitioner
Casa De Los Ninos
Tucson, AZ
12.2021 - 05.2026
- Facilitated individual parenting sessions to support family needs and child development.
- Collaborated with individual families to develop tailored family nurturing plans.
- Monitored client progress on a weekly basis, documenting behavioral changes and developmental outcomes.
- Provided crisis intervention resources, to ensure safety and support for families.
- Established strong rapport with families to foster trust and engagement in the program during the service period.
- Excelled in time management skills, enabling the completion of all daily tasks were completed in a timely manner.
- Conducted weekly stages of change assessments of parents' physical, emotional, social, and environmental factors.
- Managed complex caseloads while ensuring the highest level of service support for each family assigned.
- Participated in continuing education and professional development to enhance expertise and skills on a quarterly basis.
Administrative Assistant
Casa De Los Ninos, In Home Services
Tucson, AZ
11.2017 - 05.2026
- Maintained electronic health record systems for efficient document retrieval and record including the State of Arizona system for Department of Child Safety.
- Assisted in the preparation of documentation needed for programs.
- Implemented process improvements that assisted in the overall organization of program work flow.
- Oversaw inventory management of office supplies, ensuring adequate stock levels when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies through HIPPA and electronic health record system.
- Ensured accurate record-keeping with thorough data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by Supervisor or other executives, contributing research findings or coordinating event logistics as needed.
Office Manager/Project Administrator
BFL Construction Company, Inc.
Tucson, AZ
02.2011 - 11.2017
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and travel arrangements for executive staff and owner.
- Monitored office supply inventory, ensuring timely replenishment to support uninterrupted operations.
- Assisted project coordination efforts for various construction projects, ensuring alignment with timelines and budgetary constraints.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZSkills
- Coordinating referrals
- Organizational skills
- Data entry
- Clear oral/written communication
- Client intake and record keeping
- Document management
- Conflict management
- Clerical support
- Parent and family education
- Staff collaboration
- Trauma informed collaboration
- Scheduling and calendar management
Programs and Technology
Proficient in Microsoft Office 365 to include:
- Outlook
- Word
- Excel
- Power Point
- SharePoint
- Teams
Familiar and efficient with electronic health record platforms to include:
- Avatar
- Axiom
- Guardian, State of Arizona
- Action Step or CounselPro 8
Familiar and efficient with Assessment platforms to include:
- Assessing Parenting
- Qualtrics
Familiar with scheduling through Arizona Department of Administration (ADOA) training portal.
Typing 100wpm.
Certification
- Certified Nurturing Parenting Practitioner, State of Arizona
Timeline
Legal Assistant
Kinghorn Law Financial
05.2026 - 09.2026
Nurturing Parenting Practitioner
Casa De Los Ninos
12.2021 - 05.2026
Administrative Assistant
Casa De Los Ninos, In Home Services
11.2017 - 05.2026
Office Manager/Project Administrator
BFL Construction Company, Inc.
02.2011 - 11.2017
High School Diploma -
Palo Verde High Magnet School