Danielle Paisley
Antioch,TN
Summary
Gained diverse experience across multiple industries, developing valuable skills and troubleshooting abilities.,Assisted in resolving various challenges to enhance operational efficiency.,Excelled in customer service, contributing to a hotel’s achievement of a Conrad Award, a prestigious recognition for Hilton properties.
Overview
7
7
years of professional experience
Work History
Event Service Manager & Operations Coordinator
Serendipity Labs
03.2025 - Current
- Manage daily operations for a flexible coworking and meeting space environment, ensuring smooth functionality and exceptional member and guest experiences. Oversee meeting and event sales from inquiry through execution, including coordination, setup, client communication, and post-event follow-up. Maintain accurate financial and operational reporting, including petty cash reconciliation and aging reports. Provide technical support by troubleshooting member connectivity and operational issues while serving as a primary point of contact for member needs and questions. Manage inventory, supply ordering, and facility stocking to support daily business operations. Represent the brand at networking events to increase community engagement and generate business opportunities. Handle all meeting space and non-resident membership sales activities while ensuring accurate tracking, documentation, and account management within Salesforce.
Front Desk Supervisor
Hilton Garden Inn
06.2024 - 03.2025
- As a Front Desk Supervisor, I was responsible for ensuring the smooth and efficient operation of the front desk while delivering exceptional guest service and hospitality. My responsibilities included overseeing daily front desk operations, managing guest check-ins and check-outs, resolving guest concerns, and maintaining high customer service standards. I trained and mentored front desk staff, collaborated with management to improve guest experiences and procedures, and worked closely with my Assistant Manager to develop skills in hotel administration, including M3, invoice processing, and AGM responsibilities. Through strong leadership and problem-solving skills, I contributed to a positive work environment and ensured guests felt valued and well cared for.
Operations Coordinator
First Horizon Bank
10.2023 - 06.2024
- As an Operations Coordinator, ensuring the banking center operates smoothly and remains compliant is at the center of my responsibilities. This entails staying organized, completing monthly compliance reports, and conducting audits to uphold regulatory standards. I help conduct transactions for customers and communicate with them to solve problems. Additionally, I oversaw the precise balancing of ATM and Vault operation.
Front Desk Supervisor & Operations Coordinator
Tru By Hilton
12.2021 - 09.2023
- I was a front desk supervisor at a 150-room hotel with 34 employees. My primary responsibilities involved the training of new employees, overseeing the quality of the front desk staff, communicating with housekeeping and upper management, and serving customers at the desk. As a front desk supervisor, I twice received employee of the month and I played a pivotal role, as acknowledged by my General Manager, in securing our hotel the esteemed 2022 Conrad Achievement Award. An accolade reserved exclusively for the top 1% of our brand.
Shift Lead
Starbucks
07.2020 - 12.2021
- As a Starbucks Shift Manager, I was involved in guiding and developing a team of baristas, with a focus on recruitment, training, and performance evaluation. I had to manage inventory and maintain a customer-centric environment, while also ensuring compliance with safety and regulatory standards. Scheduling shifts, ordering supplies, serving customers, and leading by example were the responsibilities of this position.
Customer Service Assistant Manager & Cashroom Specialist
Nordstrom
06.2019 - 03.2020
- In this position, I functioned as the controller of the cash room and a customer service representative at the same time. I had the responsibilities of tracking and cataloging all cash received from purchases and conducting the shipment of outgoing cash. As a customer service representative, I helped fulfill customer needs and process transactions. I was a part of the sales process in marketing the company's rewards programs to customers.
Education
Associates Degree - Business
Columbia State Community College
05.2021
Skills
- Assisted in managing hospitality software such as Oracle Hospitality Opera PMS and OnQ, along with CRM and workplace management tools like Salesforce and Officernd
- Utilized Microsoft Office Suite, including Excel and PowerPoint, alongside various business management software platforms
- Supported administrative tasks including reporting, scheduling, data entry, and operational management systems
- Facilitated strong leadership and team management, providing support to staff members
- Communicated effectively through verbal and written channels, enhancing overall interaction quality
- Delivered high-level customer service and maintained positive guest relations
- Managed multiple tasks and prioritized time efficiently in fast-paced environments
- Maintained exceptional attention to detail and organizational practices
- Applied critical thinking and problem-solving skills in decision-making processes
- Collaborated effectively with team members, fostering strong interpersonal communication
- Contributed creative ideas and participated in brainstorming sessions, focusing on artistic design
- Learned new systems and processes quickly, demonstrating adaptability
AWARDS
Tru By Hilton — 2022 Conrad Achievement Award of 2022 in Hospitality
Timeline
Event Service Manager & Operations Coordinator
Serendipity Labs
03.2025 - Current
Front Desk Supervisor
Hilton Garden Inn
06.2024 - 03.2025
Operations Coordinator
First Horizon Bank
10.2023 - 06.2024
Front Desk Supervisor & Operations Coordinator
Tru By Hilton
12.2021 - 09.2023
Shift Lead
Starbucks
07.2020 - 12.2021
Customer Service Assistant Manager & Cashroom Specialist
Nordstrom
06.2019 - 03.2020
Associates Degree - Business
Columbia State Community College