Summary
Skills
Work History
Education
Certification
Accomplishments
Overview
GeneralManager
Danielle Pappas

Danielle Pappas

General Manager
New York,NY

Summary

As a General Manager, I take pride in creating a positive, accountable work environment where teams can succeed and customers receive exceptional service. While managing two locations simultaneously, I focused on building strong relationships with my teams, improving daily operations, and helping each location reach its goals. I believe that honest communication and complete transparency with executive leadership are key to success, and I worked closely with ownership to align on priorities, solve challenges, and make informed decisions together. Known for my approachable leadership style, adaptability, and ability to stay calm under pressure, I'm passionate about developing people, driving business growth, and creating a culture where everyone is working toward the same shared success.

Skills

  • Delivering Genuine Hospitality
  • Motivation
  • Budgeting and Cost Control
  • Strong Knowledge of Wine and Pairings
  • Operations Oversight
  • Staff Training & Scheduling
  • Strategic Planning
  • Conflict Management & Resolution
  • Communication
  • Guest Relations
  • Collaborative Teamwork

Work History

General Manager

Casa Mono & Bar Jamón
New York, New York
12.2019 - Current
  • Oversee front-of-house and daily operations for Michelin-starred restaurant in high-volume dining environment, ensuring seamless service delivery.
  • Lead mentorship and development programs for service and support teams, fostering culture of hospitality excellence and accountability.
  • Elevate service standards through enhanced staff training, operational systems and guest experience initiatives.
  • Manage staffing, scheduling, labor oversight, inventory control and service execution to maximize operational success.
  • Strengthen guest retention and overall dining experience through refined hospitality practices and leadership presence on the floor.

Assistant General Manager

Casa Mono & Bar Jamón
New York, New York
01.2018 - 01.2020
  • Oversaw restaurant operations, staff development, and guest relations to ensure exceptional service.
  • Coordinated hiring, onboarding, and training initiatives for front-of-house employees to enhance team readiness.
  • Collaborated with management to streamline operational systems and elevate service execution.
  • Supported hiring, onboarding and training initiatives for front-of-house employees.

Service Manager

Casa Mono & Bar Jamón
New York, New York
01.2017 - 01.2018
  • Managed daily floor operations and front-of-house scheduling to ensure seamless service delivery.
  • Managed daily floor operations and front-of-house scheduling.
  • Assisted with reservation management and guest relations while supervising team activities to maintain service excellence.
  • Supported operational improvements that streamlined processes and enriched guest experiences.

Captain

Casa Mono & Bar Jamón
New York, New York
01.2016 - 01.2017
  • Provided refined service at Michelin-starred Spanish restaurant, enhancing guest dining experience through expertise in Catalan-inspired cuisine.
  • Guided guests through Spanish wine program, pairing selections with curated small plates to elevate culinary experience.
  • Upheld exceptional service standards in high-volume dining environment, ensuring guest satisfaction and operational efficiency.

Captain

Boulud Sud
New York, New York
01.2015 - 01.2016
  • Delivered exceptional service at Chef Daniel Boulud's Mediterranean-inspired restaurant, enhancing guest experience.
  • Supported service execution and operational excellence during high-volume periods.
  • Executed service tasks during peak dining hours to enhance guest experience. and operational excellence during high-volume periods.

Service Manager

Telepan Local
New York, NY
12.2014 - 12.2015
  • Managed weekly front-of-house scheduling to ensure optimal staffing and seamless daily floor operations.
  • Coordinated event planning and enhanced restaurant visibility through management of social media accounts.
  • Conducted daily pre-shift meetings to align team objectives and maintained consistent floor operations.

Service Manager

Distilled NY
New York, New York
03.2013 - 11.2014
  • Oversaw reservations, guest relations and front-of-house operations to enhance guest experience.
  • Oversaw reservations, guest relations and front-of-house operations.
  • Managed scheduling, room maintenance, and daily pre-shift meetings to ensure smooth daily operations.

Education

Bachelor of Science - Hospitality Management

Rochester Institute of Technology
Rochester, NY
06-2009

Grand Diploma - Culinary Arts

International Culinary Center
NewYork, NY

Certification

  • Food Protection Certification

Accomplishments

  • Michelin Star 2019-2026

Overview

13
13
years of professional experience
1
1
Certificate

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Danielle PappasGeneral Manager