DANIELLE PARSONS
Salisbury,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills, offering 8+ years of experience in case management, state-level regulatory compliance, and administrative operations. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Wicomico County Board of Education
01.2024 - Current
- Curriculum Delivery: Execute daily lesson plans across diverse subjects, ensuring academic continuity and the achievement of learning objectives in the absence of the primary educator.
- Classroom Leadership: Manage group dynamics for classes of 20+ students, utilizing positive reinforcement and conflict resolution to maintain a safe, productive environment.
- Instructional Support: Adapt teaching materials on the fly to meet the unique needs of students with different learning styles or IEP requirements.
Parole & Probation Case Manager
State of Maryland
01.2022 - 01.2024
- Caseload Oversight: Managed high-volume client caseloads, ensuring 100% compliance with court-mandated supervision, drug screenings, and rehabilitation requirements.
- Trained new staff on case management protocols, enhancing team efficiency and knowledge retention.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Revenue Examiner
State of Maryland
01.2019 - 01.2021
- Legal Documentation: Drafted comprehensive progress reports for the court system and maintained meticulous records in state electronic database programs.
- Compliance Review: Audited tax returns for accuracy and served as a subject matter expert for the public regarding state tax laws and refund statuses.
- Financial Mediation: Negotiated structured payment plans for taxpayers to resolve outstanding liabilities.
Medical Receptionist
Chesapeake Health
01.2018 - 01.2019
- Patient Coordination: Managed high-volume patient intake, check-ins, and scheduling while ensuring a seamless flow in a fast-paced clinical environment.
- Regulatory Compliance: Maintained strict HIPAA standards while managing sensitive medical records and performing insurance verifications.
- Front-Office Liaison: Acted as the primary point of contact for patients, physicians, and pharmacies, resolving scheduling conflicts and billing inquiries.
Employment Specialist
Lower Shore Enterprises
01.2014 - 01.2017
- Vocational Advocacy: Leveraged office automation and administrative tools to streamline the job search process for consumers with disabilities or employment barriers.
- Program Support: Performed detailed intake assessments and documented client progress to ensure successful long-term job placement and retention.
- Administrative Support: Managed complex scheduling and documentation tasks to support departmental goals and state reporting requirements.
Education
Bachelor’s Degree - Sociology
Fayetteville State University
Fayetteville, NCUnited States Army Veteran - undefined
Skills
- Compliance & Case Management: Court Reporting, Regulatory Adherence, Client Advocacy
- Administrative Operations: Records Management, Office Automation, Multi-line Phone Systems
- Communication: Conflict De-escalation, Public Inquiry Handling, Classroom Leadership
Timeline
Substitute Teacher
Wicomico County Board of Education
01.2024 - Current
Parole & Probation Case Manager
State of Maryland
01.2022 - 01.2024
Revenue Examiner
State of Maryland
01.2019 - 01.2021
Medical Receptionist
Chesapeake Health
01.2018 - 01.2019
Employment Specialist
Lower Shore Enterprises
01.2014 - 01.2017
United States Army Veteran - undefined
Bachelor’s Degree - Sociology
Fayetteville State University