Danielle Pflieger

• Greeted customers and provided excellent customer service.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Assisted in setting up the bar for service shift.
• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Resolved customer complaints in a professional manner.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Performed opening and closing duties including restocking supplies.
• Adhered to state regulations regarding serving alcohol responsibly.
• Attended regular training sessions to stay updated on new products or trends.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Followed safety protocols while handling sharp tools or dangerous chemicals.
• Developed good working relationships with fellow employees through effective communication.
• Checked identification cards for proof of age prior to serving alcohol beverages.

• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Poured wine, beer and cocktails for patrons.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Poured wine, beer and cocktails for patrons.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Trained new bartenders on drink preparation and upselling techniques.
• Monitored bar inventory and promptly restocked low items before depletion.

Supervised and provided needs of clients

• Planned and updated menus to capitalize on changing trends in customer preferences.
• Collected and polished glassware, keeping adequate stock for expected customer loads.
• Restocked beer and liquor on a regular schedule, and after special events, to prepare for forecasted needs.
• Collected food, wine, and appetizer orders from patrons while promoting upsell items.
• Supported servers by preparing specialty drinks for patrons in all areas of establishment.
• Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Maintained a safe and sanitary bar area.
• Created a list of signature items to increase overall revenue.
• Verified customers were of legal age to be served and discontinued service to intoxicated guests.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Collected and organized daily till totals and tips.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Poured wine, beer and cocktails for patrons.
• Upsold customers from shelf to premium brands to help boost sales.

• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Balanced daily registers and generated sales reports for management.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Poured wine, beer and cocktails for patrons.
• Produced and balanced daily and weekly sales reports.
• Planned and updated menus to accommodate customer preferences.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.

Managing my department and team, ordering, inventory control, customer service, merchandising, stocking, and sales accountability.