Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marley Hendricks

Concord,NC

Summary

Dedicated and loyal employee currently studying Business Management with a focus on Real Estate. With over three years of experience at Bad Daddy's Burger Bar, excelling in customer service and team collaboration. Recognized by management for high performance, contributing to a positive and welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Waitress

Bad Daddy's Burger Bar
01.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

To Go Specialist

Bad Daddy's Burger Bar
02.2023 - Current
  • Handled hundreds of to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

Hostess Trainer

Bad Daddy's Burger Bar
02.2022 - Current
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.

Education

Bachelor of Science - Real Estate And Business

Central Piedmont Community College
Charlotte, NC
05-2027

Skills

  • Strong multitasking skills
  • Team collaboration
  • Attention to detail
  • Complaint resolution
  • Active listening

Timeline

Waitress

Bad Daddy's Burger Bar
01.2025 - Current

To Go Specialist

Bad Daddy's Burger Bar
02.2023 - Current

Hostess Trainer

Bad Daddy's Burger Bar
02.2022 - Current

Bachelor of Science - Real Estate And Business

Central Piedmont Community College

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Marley Hendricks