Melanie Belinda Gutierrez
Morgan Hill,CA
Summary
I have been told I have exceptional customer service skills. I have also been told I have an excellent skill in fast-paced environments, I ensure guest satisfaction through attentive service and effective complaint handling. I have Proven the ability to multitask while maintaining a clean and welcoming atmosphere. Since I’ve worked in a restaurant environment for a few years, I learned how to better understand others and make sure I provide a welcoming experience! Not only have I provided a great experience to others but I have also made quite a lot friends whom which became regular customers!
Overview
5
5
years of professional experience
Work History
Waitress
Los Costenitos Restaurant
04.2020 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Live Oak High School
Morgan Hill, CASkills
- Customer service Skills
- Bilingual in English and Spanish
- Strong multitasking skills
- Greeting guests
- Team collaboration
- Attention to detail
- Safe food handling
- Handling complaints
Additional Information
Not only have I been a waitress but through working in Los Costenitos, I achieved my goals by working my way up! Not only have I been a waitress but I’ve also been a host , busser, runner, expo and a manager. While the restaurant was busy I would multitask and occasionally help out in the kitchen as well!
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Waitress
Los Costenitos Restaurant
04.2020 - 02.2025
Live Oak High School
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