Danielle Phillips
Donahue,GA
Summary
Accomplished sales and service specialist dedicated to achieving high performance through exceptional customer engagement. Expertise in contract negotiation and training, fostering a collaborative environment that enhances team performance and client loyalty.
Overview
14
14
years of professional experience
Work History
Sales/Service Specialist
Terminix International
07.2018 - Current
- Developed and maintained strong customer relationships through proactive communication and follow-ups.
- Collaborated with cross-functional teams to streamline service processes, increasing operational efficiency.
- Resolved complex customer inquiries efficiently, fostering trust and loyalty within the client base.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Increased client retention by providing exceptional post-sales support and fostering long-term relationships.
- Negotiated contracts effectively for mutually beneficial outcomes between the company and its customers.
- Trained junior team members, improving overall team performance and supporting their professional development.
Inside Sales Representative
Lewis M Carter Mfg
Donalsonville, GA
01.2012 - 02.2018
- Trained and mentored junior sales representatives on effective sales techniques and best practices.
- Streamlined communication between departments to improve overall operational efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Ashford High School
No Degree -
George C Wallace Community College
Dothan, ALSkills
- Goal oriented
- Performance tracking
- Paperwork processing
- Leads prospecting
- Sales management
- Process improvements
- Regulatory compliance
- Contact follow-up
- Teamwork and collaboration
- Friendly and helpful
Timeline
Sales/Service Specialist
Terminix International
07.2018 - Current
Inside Sales Representative
Lewis M Carter Mfg
01.2012 - 02.2018
High School Diploma -
Ashford High School
No Degree -
George C Wallace Community College