Danielle Prayor
Charlotte,NC
Summary
Motivated professional offering proficiency in data entry combined with other skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
Charlotte, NC
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Data Entry Specialist
Bank Of America
Charlotte, NC
01.2021 - 03.2021
- Compare application information submitted by applicant (such as applicant was in business on February 15, W-2, payroll information, tax forms), against required list of documents for continued loan processing; identify any errors/gaps
- Recalculate that payroll calculations based upon information submitted in application are within parameters of the application guidelines
- Using tools, systems and procedures provided make loan determination
- Potentially email small business customers to collect additional information (verbal customer contact not included) and share results. Email communications will follow template and guidelines
Customer Care Representative
Conduent
Charlotte, North Carolina
01.2019 - 08.2020
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Identified chronic customer issues by creating and maintaining customer complaint log
- Acted professionally and patiently when addressing negative customer feedback
- Accurately documented, researched and resolved customer service issues
Ramp Agent
American Airlines Cargo
Charlotte, NC
05.2017 - 01.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Performed mathematical functions to interpret aircraft weight and balance loading instructions
- Reported all equipment malfunctions to the appropriate supervisor for immediate attention and to avoid delays
- Maintained a friendly, positive attitude when dealing with distressed passengers
Security Officer
Securitas
Charlotte, NC
01.2015 - 12.2017
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Directed guests around building and answered accessibility questions.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Checked and verified photo identification prior to granting facility access.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Education
High School Diploma -
Harding University High
Charlotte, NCSkills
- Extremely organized
- Time management
- Active Listening Skills
- Goal Oriented
- Retail Experience
- Computer proficient
- Professional telephone demeanor
- MS Office proficiency
- Word processing
- Spreadsheet management
- Data Processing
Timeline
Data Entry Specialist
Bank Of America
01.2021 - 03.2021
Customer Service Associate
Walgreens
09.2020 - Current
Customer Care Representative
Conduent
01.2019 - 08.2020
Ramp Agent
American Airlines Cargo
05.2017 - 01.2019
Security Officer
Securitas
01.2015 - 12.2017
High School Diploma -
Harding University High