Danielle Puffen
Merrimack
Summary
Current Medical Records Coordinator with experience managing administrative tasks seeking challenging position to leverage organizational, communication and leadership skills as well as broaden my knowledge within the medical field.
Overview
12
12
years of professional experience
Work History
Medical Records Technician
Dept of Veterans Affairs
Manchester, NH
09.2024 - Current
- Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
- Processes all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office
- Responsible for expediting the completion of medical record requests when the patient is transferred for care at another medical center, for legal requests, regulatory agencies review, and reimbursement purposes
- Reviews health records to ensure that all records being released contain sufficient information to meet medical/legal requirements, to ensure continuity of patient care.
- Reviews paper and computerized health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released
Medical Records Coordinator
NH NeuroSpine Institute
01.2023 - 09.2024
- Preparing medical records for upcoming appointments, including entering patients' past medical histories and medication lists
- Preparing medical records for upcoming appointments, including entering patients' past medical histories and medication lists
- Interacting with patients and other medical facilities to obtain necessary information
- Handling incoming fax referrals and indexing based on urgency.
- Retrieving records from referring facilities
Recruiter
Heaven Sent Homecare
08.2021 - 12.2023
- Led recruiting process from sourcing to onboarding, ensuring alignment with organizational needs
- Planned and executed interview and selection procedures, including screening calls, assessments, and in-person interviews to identify top candidates
- Designed interview questions tailored to each position’s requirements, enhancing candidate evaluation
- Ensure all new hires and current employees remain compliant with state guidelines and requirements
Billing Specialist
MVC Eyecare
09.2017 - 07.2021
- Accurately bill out medical services utilizing proper CPT and ICD-10 coding guidelines as well as monitor monthly activity
- Research and follow up on and disputed/incorrect reimbursements from insurance carriers
- Interacted with insurance companies to gather information for timely reimbursements and patient benefits.
- Researched and followed up on disputed reimbursements to ensure accurate adjustments from insurance carriers.
- Explained benefits and coverage to patients, enhancing their understanding of insurance processes.
Front Desk/Reception
MVC Eyecare
02.2014 - 09.2017
- Greeted patients and vendors, ensuring a welcoming office environment
- Coordinated patient appointment scheduling in office system
- Schedule appointments
- Field incoming calls
- Described policies and procedures to new and established patients, enhancing their understanding of office operations
Education
High School Diploma - Adult Education/General Education
Manchester School of Technology
01-2004
Skills
- Electronic Health Records
- HIPAA compliance
- Healthcare data analytics
- Insurance knowledge
- Data Entry
- Adaptability
- Leadership
Timeline
Medical Records Technician
Dept of Veterans Affairs
09.2024 - Current
Medical Records Coordinator
NH NeuroSpine Institute
01.2023 - 09.2024
Recruiter
Heaven Sent Homecare
08.2021 - 12.2023
Billing Specialist
MVC Eyecare
09.2017 - 07.2021
Front Desk/Reception
MVC Eyecare
02.2014 - 09.2017
High School Diploma - Adult Education/General Education
Manchester School of Technology